topic Re: Heat link still dead in Nest Thermostats

Heat link still dead

Clarkespark — Sun, 03 Apr 2022 15:38:01 GMT

Hi, you have locked the previous thread I raised on this topic, so I have opened this one as I have not got a resolution. I have been on holiday, so did not respond straight away, please do not lock this thread until I have agreed to it being locked. I have now filled out the form, please can you confirm it has been received? Thanks Neil

Re: Heat link still dead

AnaM — Wed, 06 Apr 2022 17:19:59 GMT

Hey there,

Thank you for coming back to us. I've found your case and sent you an email, please check your inbox.

Re: Heat link still dead

DragosC — Sun, 10 Apr 2022 08:40:29 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: Heat link still dead

Clarkespark — Sun, 10 Apr 2022 09:55:43 GMT

Hi, I have sent two emails now, the stat details in the first one were apparently not correct so I sent a photo of the back of the stat with the second email. Any help would be appreciated.

Thanks Neil

Re: Heat link still dead

DragosC — Sun, 10 Apr 2022 10:12:26 GMT

Could you double check please if the emails were sent? There is no reply to our email linked to the case number 4-1704000032568

Re: Heat link still dead

Clarkespark — Tue, 12 Apr 2022 05:17:16 GMT

hi, the emails definitely sent I will send them again. Neil

Re: Heat link still dead

Clarkespark — Tue, 12 Apr 2022 05:27:04 GMT

I have sent another email to #, assume this is the correct email address?

Re: Heat link still dead

george_t — Fri, 15 Apr 2022 15:30:34 GMT

Hi @Clarkespark. I checked your case again, but no email seems to have been received. Can you check if emails have been sent?

Re: Heat link still dead

Clarkespark — Fri, 15 Apr 2022 16:19:22 GMT

Hi, according to my email account, all of the emails have sent, I will try again from a different account.

Re: Heat link still dead

Clarkespark — Fri, 15 Apr 2022 16:32:13 GMT

Please can you confirm what email I should be sending too? I have had a bounce back on the two emails I have, Or send me a email so I can reply or another form thanks Neil

Re: Heat link still dead

george_t — Fri, 15 Apr 2022 16:42:03 GMT

I just sent you an email. Check to see if you have received it and reply to it.

Re: Heat link still dead

DragosC — Mon, 18 Apr 2022 11:10:00 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: Heat link still dead

Clarkespark — Mon, 18 Apr 2022 15:28:47 GMT

Hi I have sent 2 emails, 1 with a photo attached and 1 without, can you see them? Thanks Neil

Re: Heat link still dead

DragosC — Mon, 18 Apr 2022 16:10:33 GMT

We can't see any reply on the email. Could you try again please?

Re: Heat link still dead

Clarkespark — Tue, 19 Apr 2022 02:21:46 GMT

Hi, I have sent at least 6 emails, none of which you can see, surely there is another way? Have you still got the original form that I filled out?

Re: Heat link still dead

AndaD — Tue, 19 Apr 2022 10:01:55 GMT

Hi there again, I am really sorry for any inconvenience created but as we mentioned previously, there are no replies to the emails sent. Just to double-check, did you make sure to press the button "reply"? Otherwise your response can wander off in our system.

Re: Heat link still dead

Clarkespark — Wed, 20 Apr 2022 10:21:13 GMT

Hi, I have used reply several times, the last email I sent from scratch with just the case number in subject. Have you still got the original form I filled out? As I believe a confusion between zeros and the letter O is the reason for not being able to find the thermostat on your system. Is it worth me filling out a new form? Thanks Neil

Re: Heat link still dead

AndaD — Wed, 20 Apr 2022 10:39:12 GMT

Neil, thanks a lot for clarifying. I'll try to send you another mail within the next few minutes. Let's hope for the best. Please reach back here if you still haven't received it. If this fails to arrive, we'll try to find another way of sorting out the issue. Thanks for bearing with me.

Re: Heat link still dead

AndaD — Wed, 20 Apr 2022 10:41:45 GMT

Please try to reply to it to see if it's coming through. Many thanks, Neil.

Re: Heat link still dead

Clarkespark — Thu, 21 Apr 2022 04:36:56 GMT

Hi, I replied to your email yesterday, did it come through? I have also filled out the form you sent me in that email and submitted it, can you see that? Thanks Neil