topic Re: Dead Heat Link in Nest Thermostats

Dead Heat Link

sun28oli — Mon, 20 Sep 2021 22:28:38 GMT

Suddenly found my 3rd gen thermostat heat link dead. No advance warning, just dead. Have tried resetting, powering up and down, and praying, to no avail. Can someone please tell me how to get a replacement. Its still under warranty

Re: Dead Heat Link

Ashleighgroves5 — Tue, 21 Sep 2021 05:46:29 GMT

Literally have the same problem really not sure what to do really need hot water ASAP

Re: Dead Heat Link

Frankmob — Tue, 21 Sep 2021 15:55:40 GMT

Exactly the same problem here: heat link suddenly completely dead. No indicator lights, 220 V input is available but 12v output is not. Reset by powering off and on, or button pushing for 10+ sec. or 20+ sec. does not work. Completely unexpected and unacceptable. Where to look for a replacement, preferably before winter is coming?

Re: Dead Heat Link

Vladut — Wed, 22 Sep 2021 14:56:52 GMT

Hello everyone, thank you so much for reaching out. Can you tell us if something happens if you press the Heat Link button for 30 seconds?

Re: Dead Heat Link

Vladut — Fri, 24 Sep 2021 15:03:47 GMT

Hi there, just checking in with you. Did you see the above message?

Re: Dead Heat Link

Frankmob — Fri, 24 Sep 2021 21:23:27 GMT

Yes, but in the meantime I contacted support; the heat link is declared dead and a replacement should be on its way.

Re: Dead Heat Link

AlexD — Sat, 25 Sep 2021 15:27:46 GMT

Thanks for keeping us posted @Frankmob .

I am happy to hear you managed to get in touch with our colleagues to get things back on track.

Hi @sun28oli and @Ashleighgroves5 . Do you still need assistance with your thermostats?