topic Re: Heat Link Power Failed in Nest Thermostats

Heat Link Power Failed

battybouy — Fri, 22 Apr 2022 19:20:48 GMT

Nest heat link has failed. No power at all. The supply is fine (checked and verified) but will not power on. This seems to be a known problem. However, I now have no control over the heating from the boiler.

How do I get this fixed without having to buy a complete new unit?

Not very happy and cold.

Re: Heat Link Power Failed

Frustratedddd — Sat, 23 Apr 2022 12:43:10 GMT

How old is the unit?

Re: Heat Link Power Failed

battybouy — Sat, 23 Apr 2022 13:50:59 GMT

Just over two years old.

Re: Heat Link Power Failed

battybouy — Sat, 23 Apr 2022 13:51:55 GMT

Just over two years.

Re: Heat Link Power Failed

Frustratedddd — Sat, 23 Apr 2022 13:55:14 GMT

OK, first I would try my luck ringing Nest see if they can help.

Failing that I would get the installer or retailer, where ever you purchased the set from, to get it repaired or replaced. ''The set has not lasted for a reasonable length of time''

Re: Heat Link Power Failed

CristianC — Mon, 25 Apr 2022 09:19:23 GMT

Hey @battybouy. I'm sorry to hear about your Heat Link. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?

Regards,
Cristian

Re: Heat Link Power Failed

battybouy — Mon, 25 Apr 2022 14:29:03 GMT

After a long winded back and forth with a Nest (on Twitter) I now have an engineer coming to fix it. But not till Thursday… I’ll wear an extra jumper till then.😜

Re: Heat Link Power Failed

battybouy — Mon, 25 Apr 2022 14:33:18 GMT

All sorted now. Engineer coming on Thursday. Got in touch via Twitter at tge weekend.

Re: Heat Link Power Failed

CristianC — Mon, 25 Apr 2022 15:32:33 GMT

I'm glad to hear it's sorted. I'll lock this thread. Should anything come up, feel free to open a new one. Have a great day!