topic Re: What is meant by "assisting device"? in Nest Thermostats

What is meant by "assisting device"?

DjPapaTisch — Tue, 03 May 2022 02:37:29 GMT

I am getting an error code when trying to link 1 of my 2 nest thermostats to my account. I got an error code TD018 (3.3) that I am trying to troubleshoot. Within the directions to fix the error, the directions tell me to "

Move the detached display closer to the assisting device.

What is the assisting device? I am not sure where I am supposed to move the detached display.

Thank you.

Re: What is meant by "assisting device"?

Patrick_Caezza — Tue, 03 May 2022 03:34:37 GMT

An "Assisting Device" is another Google/Nest product like a camera or a Hub.

Re: What is meant by "assisting device"?

Ryan_G — Mon, 09 May 2022 01:33:32 GMT

Hi DjPapaTisch,

Thanks for reaching out here in the community.

I'd like to jump in here and check if you've seen Patrick_Caezza's response. Let us know if you need more help by sending us a reply.

Thanks for your help, Patrick_Caezza.

Best regards,

Ryan

Re: What is meant by "assisting device"?

DjPapaTisch — Mon, 09 May 2022 01:44:28 GMT

I did thank you! I got my problem solved.

Re: What is meant by "assisting device"?

Ryan_G — Tue, 10 May 2022 22:48:14 GMT

Hey DjPapaTisch,

Thanks for the update and it's great to hear that it worked.

Let us know how it goes by observing the thermostat behavior in the next couple of days. You could reply to this thread if something comes up and we'll be glad to assist.

Best regards,

Ryan

Re: What is meant by "assisting device"?

aatienza — Wed, 18 May 2022 05:17:33 GMT

Hey DjPapaTisch,

Chiming in to check if you have additional questions or concerns as we will be locking this thread within 24 hours.

Let us know so we can assist you right away.

Thanks,

Archie