topic Re: Refund not received in Nest Thermostats

Refund not received

DebsB — Fri, 10 Sep 2021 09:50:50 GMT

I had a faulty heat link which was replaced in June. I was told I would be refunded for the installation if I provided the paid invoice I received from the installation engineer. I provided this in July yet still haven't been refunded. I've contacted live chat on numerous occasions and keep getting fobbed off ! Help

Re: Refund not received

Vladut — Wed, 22 Sep 2021 15:30:47 GMT

Hi there, thank you so much for reaching out. Can you tell us if you have a previous case number so we can have a look?

Re: Refund not received

AlexD — Sat, 25 Sep 2021 15:48:31 GMT

Hi @DebsB , I wanted to check in.

Do you still assistance? If so, make sure to let us know here.

Best regards,

AlexD

Re: Refund not received

GavinHuss — Wed, 13 Oct 2021 18:12:08 GMT

100% same experience I had. Heat link was replaced in June. Still waiting for my refund. They sent me a cheque, which the cancelled. Then said they would Gpay me the money I. 18 working days. Nothing.

I contact support every day. No one has access to the team dealing with it. So no one knows what's going on.

Re: Refund not received

CristianC — Thu, 04 Nov 2021 14:43:50 GMT

Hey @GavinHuss,

I'm sorry to hear about what happened. I'd like to look into this in more detail. Do you have a case number for your interaction with Google Nest support?

Re: Refund not received

CristianC — Mon, 08 Nov 2021 14:40:59 GMT

Hello again. Just checking in. Do you still need my assistance?

Re: Refund not received

CristianC — Wed, 10 Nov 2021 14:44:42 GMT

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.