topic Re: Meet thermostat is almost non-responsive in Nest Thermostats

Meet thermostat is almost non-responsive

Yugenro — Fri, 06 May 2022 16:56:40 GMT

None of those issues are mine. My issue is that this thermostat is almost non-responsive. When I press it the display goes to the menu, but I can’t change what is selected — rotating the sleeve does nothing. The thermostat only responds to being pressed. I can’t choose the temperature, can’t choose any settings.
To further complicate matters, the app says the thermostat is offline, not enough power to connect to WiFi.

Re: Meet thermostat is almost non-responsive

aatienza — Tue, 10 May 2022 23:49:37 GMT

Hey Yugenro,

Thanks for bringing this up to us and we're sorry for the delay.

Let's see what's going on with your thermostat. A few questions:

1. What type of Nest thermostat do you have?

2. When did it start happening?

3. Is the thermostat's display seated properly?

4. Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?

Thanks,

Archie

Re: Meet thermostat is almost non-responsive

aatienza — Tue, 17 May 2022 01:10:50 GMT

Hey Yugenro,

Checking in to see if you still need our help? Please let me know if you're still having any trouble from here, as I would be happy to take a closer look and assist you further.

Looking forward to your response.

Thanks,

Archie

Re: Meet thermostat is almost non-responsive

aatienza — Wed, 18 May 2022 05:10:24 GMT

Hey Yugenro,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Meet thermostat is almost non-responsive

Yugenro — Wed, 18 May 2022 05:59:36 GMT

I could not figure it out. So just bought a new one.

Re: Meet thermostat is almost non-responsive

aatienza — Wed, 18 May 2022 06:34:08 GMT

Hey Yugenro,

Sorry to hear that — let us know if you have any questions in the future, we're here to help.

Thanks,

Archie

Re: Meet thermostat is almost non-responsive

aatienza — Tue, 24 May 2022 00:24:32 GMT

Hey Yugenro,

I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.

Thanks,

Archie