topic Re: Nest learning thermostat with the yellow bubble in Nest Thermostats

Nest learning thermostat with the yellow bubble

Snarine74 — Sun, 24 Apr 2022 16:28:08 GMT

My late husband set up our nest thermostat and I do not know what the account is and I’m trying to put it on my phone but I can because it already says it’s connected to the account how can I could disconnect his account and connect my account

Re: Nest learning thermostat with the yellow bubble

David_K — Mon, 25 Apr 2022 11:01:05 GMT

Not a problem, let's get it setup with your account. To do that, follow these steps:

On the thermostat, press it to open the quick view menu, tap the Settings cog > Reset > All Settings.
If you haven’t already, download the Nest app on your phone or tablet.
Once reset, on the Nest app home screen, tap the Settings cog.
Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
On the thermostat, press it to open the quick view menu and tap the Settings cog.
Turn the ring to select Nest app and press to open it.
Select QR code. Your thermostat will show you a unique QR code to scan with the app.
Follow the remaining steps in the Nest app.

Let us know how you get on!

Re: Nest learning thermostat with the yellow bubble

EdwardT — Wed, 27 Apr 2022 22:57:07 GMT

Hi folks,

@David_K, thanks for the help!

@Snarine74, how's it going? Were you able to follow the steps that David provided? Let us know if you have questions and we'd be glad to help.

Thanks,

Edward

Re: Nest learning thermostat with the yellow bubble

EdwardT — Sat, 30 Apr 2022 23:16:21 GMT

Hi Snarine74,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Nest learning thermostat with the yellow bubble

Snarine74 — Sat, 30 Apr 2022 23:51:57 GMT

Thanks it worked

Re: Nest learning thermostat with the yellow bubble

Snarine74 — Sat, 30 Apr 2022 23:52:22 GMT

Thank you for checking in it worked👍🏾

Re: Nest learning thermostat with the yellow bubble

EdwardT — Sun, 01 May 2022 17:56:51 GMT

Hi Snarine74,

Thanks for the update. I'm glad to hear that everything is working fine. Let us know if you have other questions and we'd be happy to help!

Thanks,

Edward

Re: Nest learning thermostat with the yellow bubble

EdwardT — Wed, 04 May 2022 22:00:25 GMT

Hi Snarine74,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Nest learning thermostat with the yellow bubble

MelbaDT — Wed, 11 May 2022 07:45:12 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba