https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/159887#M32918 <P>Is there anyway to check if the heat link is dead and if so how do I get a new one without buying a new nest?</P> Thu, 12 May 2022 07:33:36 GMT AlexFWard 2022-05-12T07:33:36Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/159887#M32918 <P>Is there anyway to check if the heat link is dead and if so how do I get a new one without buying a new nest?</P> Thu, 12 May 2022 07:33:36 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/159887#M32918 AlexFWard 2022-05-12T07:33:36Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160005#M32944 <P>I'm just experiencing the same issue today.&nbsp; Tried resetting the heat link but it doesn't appear as though the lights are on or flashing is member that suggests a reset is under way.</P> Thu, 12 May 2022 13:30:18 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160005#M32944 Wajid 2022-05-12T13:30:18Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160562#M33026 <P>Hi, thanks for reaching out here <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/153358">@AlexFWard</a> and <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/153477">@Wajid</a> . I am sorry to hear you are facing this behavior from your devices and would be happy to try and assist.&nbsp;</P> <P>&nbsp;</P> <P>If you have not already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.<BR /><BR />If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after when you press the button on it.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 13 May 2022 09:08:59 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160562#M33026 AlexD 2022-05-13T09:08:59Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160595#M33033 <P>Tried everything on the help page.&nbsp; In the end, called up the Google helpline who arranged an installer to replace it.&nbsp; Happy to report it was all sorted and replaced yesterday afternoon.</P> Fri, 13 May 2022 10:53:12 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160595#M33033 Wajid 2022-05-13T10:53:12Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160602#M33038 <P>That is great to hear <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/153477">@Wajid</a> . If you need any further assistance make sure to let me know or reach out to us on any of our channels.&nbsp;</P> Fri, 13 May 2022 11:09:53 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160602#M33038 AlexD 2022-05-13T11:09:53Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160608#M33041 <P>My issue was also resolved by google with a replacement set for next week. Very pleasant customer service people&nbsp;</P> Fri, 13 May 2022 11:47:09 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160608#M33041 AlexFWard 2022-05-13T11:47:09Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160615#M33046 <P>That is great to hear <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/153358">@AlexFWard</a> . It is good to hear things are back on track. If anything else comes up that you need assistance with, make sure to let me know or reach out on any of our channels.&nbsp;</P> <P>&nbsp;</P> <P>I will go ahead and close this thread down. If anything else comes up make sure to open up a new one or reach out to us on any of our channels.&nbsp;</P> Fri, 13 May 2022 12:34:57 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/H71-and-no-lights-on-the-heat-link/m-p/160615#M33046 AlexD 2022-05-13T12:34:57Z