topic Re: Help with setting locations in Nest Thermostats

Help with setting locations

Mijnordna — Mon, 09 May 2022 01:55:11 GMT

I have two learning thermostats in two locations, but I think I set them up wrong; they both show that they are in the same home, even though they’re not. How can I fix this?

Re: Help with setting locations

Patrick_Caezza — Mon, 09 May 2022 02:24:49 GMT

Follow the steps here on how to create another home in the Nest app and then follow the move instruction.

https://support.google.com/googlenest/answer/9293015?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cmove-a-nest-product-to-another-home

Re: Help with setting locations

MelbaDT — Thu, 12 May 2022 05:46:30 GMT

Hey folks,

Thanks again for responding and for providing the link, Patrick_Caezza.

Mijnordna, I wanted to check if you had the chance to go through the steps on the link provided above?

Best,

Melba

Re: Help with setting locations

Ryan_G — Sun, 15 May 2022 16:08:16 GMT

Hey Mijnordna,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks for your help, Patrick_Caezza and MelbaDT.

Best regards,

Ryan

Re: Help with setting locations

aatienza — Wed, 18 May 2022 00:23:14 GMT

Hey Mijnordna,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Thanks,

Archie

Re: Help with setting locations

Mijnordna — Wed, 18 May 2022 12:38:31 GMT

Thank you for your response. I haven’t had time to address this, but I’m going to tackle this problem today, I would appreciate you keeping this thread open a while longer, thank you.

Re: Help with setting locations

MelbaDT — Sat, 21 May 2022 02:14:01 GMT

Hey there,

Understood. We'll keep this open for a few more days. Keep us posted on how it goes.

Best,

Melba

Re: Help with setting locations

MelbaDT — Tue, 24 May 2022 07:04:42 GMT

Hey Mijnordna,

Checking back in — how's it going? Have you had the chance to try the suggestions above already?

Best,

Melba

Re: Help with setting locations

MelbaDT — Wed, 25 May 2022 08:20:35 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba