topic Re: NEST APP offline, but thermostat online. in Nest Thermostats

NEST APP offline, but thermostat online.

rgaila — Mon, 23 Aug 2021 18:55:15 GMT

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Original Poster: SherryD Nest

NEST APP is offline, but thermostat is online on iPhone?

Here’s a possible fix:

My issue involved a low battery on the thermostat. It may still have enough juice to be “online” but not enough to communicate with the APP. My fix: Removed thermostat from wall. Used an adapter with a “Micro B” USB adapter. Plugged it into wall with a wall switch adapter. Let it charge for about 5 minutes.

Before charging it was 3.6.

After charging it was 3.91. While it was charging, I checked my APP, and viola - the APP was online. I reconnected the thermostat to the wall and have not had any problems.

To check your battery level, open the APP, click on Thermostat Home, click on the little wheel (settings) in the upper right corner, click on Technical Info, the battery level is at the bottom. This may work with other issues as well, so if you’re having other issues, check the battery level first.

Re: NEST APP offline, but thermostat online.

Debbie2 — Wed, 10 Nov 2021 12:12:57 GMT

I am having the same problem. The thermostat is working, the app says it’s offline. The thermostat is wired to the house electrical system, so has continuous electricity, no recharge is needed. Please advise how to fix this problem.

Re: NEST APP offline, but thermostat online.

Fomar — Tue, 30 Nov 2021 07:23:54 GMT

Likewise. This is now constant. I had a previous nest where this happened and the heat sink failed so I thought there may be a connection. However having had a new one installed about 4 days ago I’ve found that the problem is still present and if anything more pronounced. Whenever I go to check the thermostat it says it’s online and works for a couple of minutes before returning to being offline again. This can’t be a battery issue as it has only been out of its box 4 days. As a connected item it is sadly unusable. Are there any solutions as looking across this forum and online generally, it doesn’t seem to be an isolated occurrence?

Re: NEST APP offline, but thermostat online.

PrincessPohan — Thu, 16 Dec 2021 13:07:51 GMT

Ditto. How do I fix this issue?

Re: NEST APP offline, but thermostat online.

Debbie2 — Thu, 16 Dec 2021 18:13:23 GMT

I removed the device from the wall and from the app. Then I reinstalled and it’s working fine.

Re: NEST APP offline, but thermostat online.

Fomar — Fri, 17 Dec 2021 00:41:00 GMT

I’m thought it might be something wrong with our nest set up but when the same problem happened with a brand new device I had second thoughts.

Re: NEST APP offline, but thermostat online.

Tom4 — Mon, 03 Jan 2022 17:38:18 GMT

I tried all the variants the APP say the thermostat is still OFFLINE and it works and says everything is fine. I don't know what to do anymore.

Re: NEST APP offline, but thermostat online.

Bettyboop2859 — Sun, 23 Jan 2022 15:38:40 GMT

We are having the same issue. We have the Echo and Echo Dot along with IPhones. It keeps going offline on both devices, along with the apps, Alexa and Google Home Nest. It shows on the thermostat it’s online and the battery good.
Very frustrating!

Re: NEST APP offline, but thermostat online.

Peeved — Tue, 08 Mar 2022 01:03:23 GMT

Same problem here. Power level is fine. App says offline while thermostat says online.

Re: NEST APP offline, but thermostat online.

Greg4hobbit — Wed, 09 Mar 2022 13:27:34 GMT

We have the same issue. Nest is online and shows connected with the app but the Nest App says it’s off line.

Re: NEST APP offline, but thermostat online.

Nash — Thu, 10 Mar 2022 04:37:09 GMT

Ditto. I am having same issue from months now. I reset the thermostat, remove it from app, set it all back up and it works for like maybe few mins and then goes offline.

I have tired almost every fix suggested online, nothing works.

Any help is appreciated.

Re: NEST APP offline, but thermostat online.

Sirricardo — Mon, 14 Mar 2022 18:40:34 GMT

Same issue....

Re: NEST APP offline, but thermostat online.

mfortunek — Sat, 02 Apr 2022 05:32:25 GMT

Yes, same here. The app insists the nest thermostats are offline but they aren’t. I’m looking at them and they are connected to my WiFi and the connection is strong.

Re: NEST APP offline, but thermostat online.

Fomar — Sat, 02 Apr 2022 08:34:23 GMT

I don’t know if this will help anyone but our WiFi has an optional guest network. When this was enabled I had this problem constantly but since I’ve disabled it I haven’t had this happen. I don’t know why and I don’t even know if it’s relevant to people but I know how frustrating I found it so if it helps anyone then great.

Re: NEST APP offline, but thermostat online.

Amy7 — Tue, 05 Apr 2022 06:18:01 GMT

How do you remove the app? Simply just delete it from your phone screen? Or are there settings to go through?

Re: NEST APP offline, but thermostat online.

Amy7 — Tue, 05 Apr 2022 06:19:34 GMT

Hi just wondering if you managed to resolve your problem and if so how did you do it.

Re: NEST APP offline, but thermostat online.

Amy7 — Tue, 05 Apr 2022 06:20:58 GMT

Hi im having the same issue now, wondering if you managed to resolve the issue, & if so how,

Thanks.

Re: NEST APP offline, but thermostat online.

Amy7 — Tue, 05 Apr 2022 06:22:13 GMT

Hi Im wondering if you managed to resolve your issue, & if so how, as I currently have the same problem.

Thanks.

Re: NEST APP offline, but thermostat online.

Amy7 — Tue, 05 Apr 2022 06:23:44 GMT

Hi wondering if you have managed to resolve your issue, as im currently having the same problem.

Thanks

Re: NEST APP offline, but thermostat online.

Fomar — Tue, 05 Apr 2022 09:53:01 GMT

Hi Amy