topic Re: System Stopped Heating Notice in Nest Thermostats

System Stopped Heating Notice

Seb_C — Thu, 21 Apr 2022 18:29:10 GMT

We installed the thermostat several months ago and have gotten a couple of notices saying "Your system briefly stopped heating several times."
I love that it gives us this notice, but is there any way to get the notice more timely? The emails come ~2 weeks after the first incident in a series, and I would rather know within a day of that happening.

Re: System Stopped Heating Notice

EdwardT — Tue, 26 Apr 2022 21:10:21 GMT

Hi Seb_C,

Thanks for reaching out. I understand that getting these alerts earlier would be helpful. Usually, you'll get an alert within a week if your thermostat detects an issue that should be fixed soon. You could click on this link to learn more about this.

Thanks,

Edward

Re: System Stopped Heating Notice

MelbaDT — Fri, 20 May 2022 02:48:18 GMT

Hey there,

Checking back in should you have more questions about this. Let us know by replying to this thread.

Best,

Melba

Re: System Stopped Heating Notice

MelbaDT — Sat, 21 May 2022 06:46:52 GMT

Hi,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba