topic Re: New Thermostat with no Display in Nest Thermostats

New Thermostat with no Display

Eg1 — Mon, 16 May 2022 18:45:10 GMT

I got a brand new Nest thermostat. When installing, the Nest display did come on when the battery tab was pulled, but now will not even with a change of batteries. It will not connect to the Google home app and I have never been able to connect it. Is it dead? Is there some way to test it?

Re: New Thermostat with no Display

EdwardT — Sat, 21 May 2022 21:54:21 GMT

Hi Eg1,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your new Nest Thermostat. I'd love to know more about this and I have a few questions:

What type of Nest thermostat do you have?
What batteries did you use for replacement?
How is your Nest Thermostat wired?

You could also click on this link for some troubleshooting steps you could try to isolate the issue.

Thanks,

Edward

Re: New Thermostat with no Display

EdwardT — Tue, 24 May 2022 22:48:11 GMT

Hi Eg1,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: New Thermostat with no Display

EdwardT — Sat, 28 May 2022 19:17:12 GMT

Hi Eg1,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward