topic Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine in Nest Thermostats

Hot water work not on schedule or boost needs to be switched on manually, heating fine

Bilk — Thu, 19 May 2022 07:16:03 GMT

We changed our internet provider so had to change the two nest 3 thermometers settings. This resulted in them not connecting and having to do factory resets on them both and the heatlink. Since then the hot water wont work on schedule or boost and the only way I can get it to work is by putting the heating and water on manual which is not ideal. The hot water schedule is enabled on the thermometer and it was all working perfectly before the reset so cant be a wiring issue. Any suggestions PLEASE seriously considering getting rid of them

Re: Hot water work on schedule or boost without heating

Bilk — Mon, 16 May 2022 14:09:22 GMT

Re: Hot water work on schedule or boost without heating

AnaM — Wed, 18 May 2022 09:18:17 GMT

Hey @Bilk,

Thank you for reaching out! I'm sorry to hear about your issue, but I'll do my best to help you sort this out. Does the heating work as it should from the app?

Re: Hot water work on schedule or boost without heating

Bilk — Thu, 19 May 2022 07:15:08 GMT

Thanks, yes heating still works find and shows orange in app either by schedule, boost or manual. Hot water however needs to be switched on manually, as even though it says on the app its working it is not

Re: Hot water work on schedule or boost without heating

AnaM — Thu, 19 May 2022 10:52:01 GMT

I see. Can you send me a picture of what you have in Settings> Equipment on the thermostat's display?

Re: Hot water work on schedule or boost without heating

CristianC — Mon, 23 May 2022 09:25:02 GMT

Hello there. Just checking in. How's it going with your thermostat?

Re: Hot water work on schedule or boost without heating

Bilk — Tue, 24 May 2022 07:05:37 GMT

I am struggling to upload images however the downstairs thermostat says

"System Boiler. Heat with on/off"

The upstairs one reads

"System Boiler. Heat with on/0ff. Hot water with on/off"

Thanks for the help

Re: Hot water work on schedule or boost without heating

DragosC — Tue, 24 May 2022 07:07:28 GMT

Thanks for letting me know. You should be able to find a paperclip icon in there to upload pictures. It would be easier from a computer.

Re: Hot water work on schedule or boost without heating

Bilk — Tue, 24 May 2022 14:24:04 GMT

No paperclip image when I open this in Chrome on a laptop as there would be in an email only an image of the insert/edit camera I am unable to use and some text editing tools etc.

But please rest assured the text you would see in the picture in the downstairs thermostat is "System Boiler. Heat with on/off" and The upstairs one reads "System Boiler. Heat with on/0ff. Hot water with on/off"

I can email the images somewhere if that help I can attached to email using the paperclip icon 🙂

Re: Hot water work on schedule or boost without heating

DragosC — Tue, 24 May 2022 14:29:42 GMT

No worries. Thank you very much. Could you tell us please if you were able to reset the schedule on the thermostat for the hot water?

Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine

Bilk — Tue, 24 May 2022 15:01:52 GMT

Yes i have reset it. It does not work on schedule. If i press boost the heatlink clicks but the water does not heat unless i manually switch on the heating

Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine

CristianC — Tue, 24 May 2022 15:44:34 GMT

Hey @Bilk. Thanks for the details. It sounds like you might have a stuck valve. If you hear the click sound coming from the Heat Link, it means that it's sending the signal to your boiler. I recommend reaching out to an installer.

Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine

Bilk — Wed, 25 May 2022 06:54:36 GMT

But then why would it work when i hit manual on the heatlink and why did it happen just after i reset the internet on it? If i turn on the heating via the app it works it is just boost that does not. It is not a valve

Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine

DragosC — Wed, 25 May 2022 07:14:14 GMT

Could you tell me please if you have a multimeter at hand so we can conduct a continuity test?

Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine

Bilk — Wed, 25 May 2022 07:35:51 GMT

Can get one for tomorrow what do you need me to do?

Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine

DragosC — Wed, 25 May 2022 07:46:28 GMT

I've sent you an email with the steps. Let me know how it went please.

Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine

AnaM — Fri, 27 May 2022 10:29:39 GMT

Hey @Bilk,

Let me know if you still need assistance.

Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine

Vladut — Sun, 29 May 2022 10:31:49 GMT

Hi there, just checking in with you. Do you still need help?

Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine

Bilk — Mon, 30 May 2022 07:51:03 GMT

Yes. Just got multimeter so will run test today

Re: Hot water work not on schedule or boost needs to be switched on manually, heating fine

AlexD — Mon, 30 May 2022 13:34:10 GMT

Awesome. Keep us posted with the results. You can reply to the email with all of them.