topic Can’t switch on AC, Nest support company in Romania vanished in Nest Thermostats

Can’t switch on AC, Nest support company in Romania vanished

Cristina — Tue, 31 May 2022 12:48:04 GMT

Hi,

we have Nest in our home to control both heat and cooling. Cooling does not work now - google

home says it cannot connect to device and the nest service company that we used in Romania disappeared. What can we do?

Re: Can’t switch on AC, Nest support company in Romania vanished

Patrick_Caezza — Sat, 04 Jun 2022 06:50:03 GMT

Was this working correctly before, and has it now stopped working, or has it never worked?

Re: Can’t switch on AC, Nest support company in Romania vanished

Cristina — Sat, 04 Jun 2022 08:30:37 GMT

It was working perfectly. Then we switched to heating during the winter so no longer ac/cooling was used and now the system sees them as offline

Re: Can’t switch on AC, Nest support company in Romania vanished

Ryan_G — Mon, 20 Jun 2022 18:21:16 GMT

Hi Cristina,

Thanks for reaching out here in the Google Nest Community.

I'd like to jump in here and check a couple of things for us to further help you. Do you see any error messages on the thermostat display? Have you tried to check the fuse, filters or drip pans on your system?

Thanks for your help, Patrick_Caezza.

Let us know how it goes by replying to this thread.

Best regards,

Ryan

Re: Can’t switch on AC, Nest support company in Romania vanished

MelbaDT — Fri, 24 Jun 2022 06:30:03 GMT

Hey Cristina,

Checking back in should you still need our help. Let us know by replying to this thread.

Best,

Melba

Re: Can’t switch on AC, Nest support company in Romania vanished

MelbaDT — Sat, 25 Jun 2022 06:52:31 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba