topic Re: Thermostat schedule out of sync in Nest Thermostats

Thermostat schedule out of sync

Peter2134 — Thu, 07 Apr 2022 10:02:43 GMT

I'm using https://home.nest.com/ webpage to set and change the thermostat schedule. However, one day later I notice that the schedule that was modified online was not in sync with the thermostat or the android app. When I examined this closer it appears that changes are not synced to the actual values. 19.5deg C for example which I set online, is synced to 20deg C on the thermostat and in the Android app. But more strangely, this is not for all days. Sometimes it does sync, ans sometimes it is not.

NEST web

Nest Android

Is this a bug in the app/online form (for example, rounding issue from F to C and vv)?

Peter

Re: Thermostat schedule out of sync

Ryan_G — Sun, 17 Apr 2022 22:31:01 GMT

Hi Peter2134,

Thanks for bringing this up to us and we're sorry for the delay.

The temperature you see on your Nest thermostat screen and in the app is rounded to the nearest 1°F (0.5°C). Your thermostat uses the unrounded temperature to determine when to turn on your system. So the temperature you see on your thermostat or in the app might change by a few degrees before your system turns on.

That said, all Nest thermostats have multiple temperature sensors that take very precise readings. You can see the unrounded ambient temperature (to the tenth of a degree) : on your Nest Thermostat, go to Settings Technical Info Sensors.

Best regards,

Ryan

Re: Thermostat schedule out of sync

Ryan_G — Sun, 24 Apr 2022 00:51:17 GMT

Hey Peter2134,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Ryan

Re: Thermostat schedule out of sync

Ryan_G — Tue, 26 Apr 2022 00:09:29 GMT

Hey there,

Thanks for being here in the Google Nest Community.

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

Re: Thermostat schedule out of sync

Peter2134 — Tue, 26 Apr 2022 07:22:12 GMT

Hi Ryan,

Thank you for your reply. Your clarification is welcome, but does not answer my question. Enabling or disabling the heating based on the unrounded real temperatures obviously provide a better scenario. My question did not involve the real temperature of the thermostat.

The fact is that the values of exactly the same feature in the web app and mobile app do not sync as it should be. Either the sync is not working correctly, or the rounding algorithm for the web app and the mobile app are different.

Peter

Re: Thermostat schedule out of sync

Ryan_G — Mon, 06 Jun 2022 04:35:00 GMT

Hey folks,

Thanks for visiting the Google Nest Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Hope this helps!

Kind regards,

Ryan