topic Re: App says heating 24 hours a day in Nest Thermostats

App says heating 24 hours a day

AndroidTom — Sun, 22 May 2022 10:53:23 GMT

I've had a Nest thermostat for many years that has worked without problems until the last update. The Google Home app shows the system is now heating 24 hours a day even when set to off. In the Nest app the screen is orange and says heating but the air is on. The history shows correctly that it was cooling for a few hours a day though. The display on the thermostat is correct. There have been no changes to anything physically and this looks like it started with the update in April to version 6.2-27.

Re: App says heating 24 hours a day

EdwardT — Sun, 29 May 2022 19:10:20 GMT

Hi AndroidTom,

Thanks for reaching out. I'm sorry to hear that you're having an issue with the Google Home app not showing the status of your Nest Thermostat correctly. To isolate the issue, could you try clearing the cache of your Google Home app?

Let us know how it goes.

Thanks,

Edward

Re: App says heating 24 hours a day

EdwardT — Wed, 01 Jun 2022 19:12:44 GMT

Hi AndroidTom,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: App says heating 24 hours a day

AndroidTom — Wed, 01 Jun 2022 19:27:14 GMT

Clearing the cache of the nest app and the home app did nothing.

Re: App says heating 24 hours a day

EdwardT — Wed, 01 Jun 2022 20:32:31 GMT

Hi AndroidTom,

Thanks for the update. What does the Google Home app shows when you change the mode of your Nest Thermostat on the app?

Thanks,

Edward

Re: App says heating 24 hours a day

AndroidTom — Thu, 02 Jun 2022 13:08:29 GMT

It's set to cool, but says heating in blue letters with an orange background. The air coming from the heat pump is cool like it's supposed to be. If I change it to heat, the letters change to orange with an orange background and hot air comes from the heat pump. If I turn it off there is still an orange background.

Re: App says heating 24 hours a day

EdwardT — Tue, 07 Jun 2022 22:59:51 GMT

Hi AndroidTom,

Thanks for reply. Have you tried uninstalling and reinstalling the app? Also, what's the version of your Google Home app?

Thanks,

Edward

Re: App says heating 24 hours a day

AndroidTom — Wed, 08 Jun 2022 13:52:44 GMT

Reinstalling made no changes. Nest app 5.68.0.12 and Home app 2.53.1.5

Re: App says heating 24 hours a day

EdwardT — Tue, 21 Jun 2022 18:21:21 GMT

Hi AndroidTom,

Thanks for the update. Just to isolate the issue, could you try signing in to the Nest app or the Google Home app using a different device?

Thanks,

Edward

Re: App says heating 24 hours a day

aatienza — Sat, 25 Jun 2022 06:30:37 GMT

Hey AndroidTom,

Appreciate the help, Edward. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

Re: App says heating 24 hours a day

AndroidTom — Sat, 25 Jun 2022 10:20:16 GMT

Still having issues and I do not have another device to try installing it on.

Re: App says heating 24 hours a day

EdwardT — Tue, 28 Jun 2022 17:39:58 GMT

Hi AndroidTom,

Thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: App says heating 24 hours a day

MelbaDT — Sat, 02 Jul 2022 04:24:06 GMT

Hey there,

Checking back in — have you had the chance to fill out the form?

Best,

Melba

Re: App says heating 24 hours a day

AndroidTom — Sat, 02 Jul 2022 06:46:46 GMT

Yes

Re: App says heating 24 hours a day

MelbaDT — Sat, 02 Jul 2022 08:12:14 GMT

Hey there,

Thanks — we've got your form and we've also let our higher level of support about it. Please check your inbox from time to time as someone will reach out to you.

Best,

Melba

Re: App says heating 24 hours a day

Sweetkiki2011 — Sun, 10 Jul 2022 15:02:16 GMT

My husband and I are experiencing the exact same issue with our Nest app. Shows orange background and says heating when it’s set to cool. It’s been like this for a couple days now.

Re: App says heating 24 hours a day

AndroidTom — Fri, 15 Jul 2022 23:38:53 GMT

Factory reset on the thermostat and remove/readd to app looks like it worked. Now I just have to rebuild my schedules.

Re: App says heating 24 hours a day

MelbaDT — Tue, 19 Jul 2022 04:21:53 GMT

Hey folks,

AndroidTom, thanks for keeping updated on what you've done to resolve your concern although you need to redo your schedule. Still, we're glad everything is back to the way it should be.

Sweetkiki2011, sorry to hear that you're experiencing the same concern. You might want to try doing a factory reset just like @AndroidTom did.

Best,

Melba

Re: App says heating 24 hours a day

MelbaDT — Fri, 22 Jul 2022 04:41:11 GMT

Hey Sweetkiki2011,

Checking back in — how's it going? Have you had the chance to do a reset on your thermostat?

Best,

Melba

Re: App says heating 24 hours a day

MelbaDT — Sat, 23 Jul 2022 04:48:13 GMT

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba