topic Re: Heatlink lost in google in Nest Thermostats

Heatlink lost in google

jenm5000 — Wed, 08 Jun 2022 12:21:45 GMT

Hi all, how do I escalate an issue in Google? My heatlink broke, I sent it back to Google in Poland. I have a POD to confirm delivery. But it's been weeks now and I just keep getting the same email from the agent. I don't have an update and I have no hot water or heat. It's not acceptable. How can I escalate? Any suggestions? I can't find anything clear on the site short of going to Google HQ which I might do soon.

Jen

Re: Heatlink lost in google

Frustratedddd — Wed, 08 Jun 2022 15:01:28 GMT

Good luck with that one!

Google still have my doorbell for a year now, and I have given up.

Read my posts, and that will give you a few ideas what you are up against.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Doorbell-has-been-returned-to-Google/td...

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Brave-Google-Senior-Support-Needed/td-p...

https://www.googlenestcommunity.com/t5/Nest-Thermostats/How-do-I-log-a-complaint-against-Nest/td-p/4...

Re: Heatlink lost in google

jenm5000 — Wed, 08 Jun 2022 19:36:21 GMT

Oh my god I had no idea. What horrific service. I have no hot water or heat for weeks and they don’t care at all. I am appalled at the service. I have decided I am going to continue to annoy them beyond belief. It’s shocking.