topic Re: Connection help in Nest Thermostats

Connection help

Cocoon10889 — Sun, 05 Jun 2022 02:57:00 GMT

Need help with connecting to the app. The house isn't cooling. Just moved in, prevouse owners moved out.

Re: Connection help

EdwardT — Wed, 08 Jun 2022 21:52:23 GMT

Hi Cocoon10889,

Thanks for reaching out. I'm sorry to hear that you're having an issue with calling for cooling with your Nest Thermostat. I'd love to know more about this and I have a few questions:

What type of Nest Thermostat do you have?
What message are you getting on the display of your Nest Thermostat?

Looking forward to your response.

Thanks,

Edward

Re: Connection help

EdwardT — Sat, 11 Jun 2022 21:53:44 GMT

Hi Cocoon10889,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Connection help

EdwardT — Sun, 12 Jun 2022 22:47:39 GMT

Hi Cocoon10889,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward