topic Re: error when trying to add nest thermostat in Nest Thermostats

error when trying to add nest thermostat

trackman84032 — Sun, 05 Jun 2022 15:18:19 GMT

I have the same issue as this thread https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-couldn-t-save-changes/td-p/140702

I have reset the thermostat, wi-fi and phone multiply times and still get:

Something went wrong, We couldn't save your changes. Try again.

This was fine, but I had to get a new phone and in setting this back up it errored on one thermostat, we have 2 the other is fine. I deleted it from the app following those instructions and now cannot get it back.

Re: error when trying to add nest thermostat

trackman84032 — Sun, 05 Jun 2022 19:38:30 GMT

I was able to figure this out. No need to reply.

Re: error when trying to add nest thermostat

EdwardT — Wed, 08 Jun 2022 21:45:04 GMT

Hi trackman84032,

Thanks for reaching out. I'm glad to hear that you were able to add your Nest Thermostat. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

Re: error when trying to add nest thermostat

EdwardT — Sat, 11 Jun 2022 21:58:04 GMT

Hi trackman84032,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: error when trying to add nest thermostat

EdwardT — Sun, 12 Jun 2022 22:42:23 GMT

Hi trackman84032,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward