topic Nest thermostat saying it is up to date even though it is not. in Nest Thermostats

Nest thermostat saying it is up to date even though it is not.

maa100 — Sun, 12 Jun 2022 17:32:28 GMT

I have a mirrored display nest thermostat. It works fine, and has a C wire. When I try to update it, it says “Up to date”, even though it’s on 1.1-9, which isn’t the latest. Is there any way for it to work?

Re: Nest thermostat saying it is up to date even though it is not.

Patrick_Caezza — Mon, 13 Jun 2022 01:39:45 GMT

Have you tried any of these steps?

Troubleshooting

If a new software version is available for your thermostat but it hasn’t updated, it could be caused by one or more of the following:

Your thermostat is not connected to a reliable internet connection through the Wi-Fi network. Your thermostat or the app lets you know when there’s a connection issue.
Troubleshoot Wi-Fi issues for Nest thermostats
The battery charge is below 3.7 volts. If so, your thermostat waits until the battery is charged enough to update its software.
Troubleshoot power issues for Nest thermostats
The heating or cooling system is running. Turn your thermostat off to check if that fixes the issue.
There’s a problem with the wiring. You need to fix any wiring issues before your thermostat can update its software.

Note: Some thermostat models can receive updates regardless of whether it has been added to an account in the app, as long as it’s connected to Wi-Fi.

Re: Nest thermostat saying it is up to date even though it is not.

MelbaDT — Sat, 18 Jun 2022 06:11:26 GMT

Hey folks,

Thanks again for helping, Patrick_Caezza.

maa100, chiming in here to ensure you've seen Patrick's response above. Should you have more questions, please let us know.

Best,

Melba

Re: Nest thermostat saying it is up to date even though it is not.

MelbaDT — Tue, 21 Jun 2022 06:57:55 GMT

Hey maa100,

How's it going with your thermostat now? Feel free to reply back to this thread if you have more questions about this.

Best,

Melba

Re: Nest thermostat saying it is up to date even though it is not.

MelbaDT — Wed, 22 Jun 2022 06:59:11 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba