topic Re: Google Home App Crashes When Trying to Setup Nest Thermostat in Nest Thermostats

Google Home App Crashes When Trying to Setup Nest Thermostat

WV — Wed, 08 Jun 2022 12:40:21 GMT

Hello

Wondering if anyone could help with my issue. I had purchased a Nest Thermostat sometime ago. Upon installation it prompted me to continue the setup through the Google Home App, however, after I get to the point in the app to discover the device, I select the serial number, and then it resets back to the home screen of the Google Home App. It doesn't proceed to the next step of setup. What am I doing wrong? Or is there a bug in the Google Home app that needs to be fixed?

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

Stat1124 — Sun, 12 Jun 2022 15:12:45 GMT

I am having the same exact problem. Did you figure anything out. I am going to delete the app and reinstall first.

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

EdwardT — Sun, 12 Jun 2022 20:05:37 GMT

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having issues with setting up your Google Nest Thermostat. I'd love to know more about this and I have a few questions:

What is the OS version of your phone?
What is the version of the Google Home app?

Please let us know the results after uninstalling and reinstalling the app.

Thanks,

Edward

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

WV — Mon, 13 Jun 2022 12:27:34 GMT

I have not, unfortunately. I have tried many times to delete the app and install again. But no luck. I'll reply back if I figure something out.

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

WV — Mon, 13 Jun 2022 12:38:12 GMT

Hi Edward

I'm on an Android phone (Samsung Galaxy S20 FE 5G), version 12.

The Google Home app is version 2.53.1.5

Please advise on any troubleshooting tips. I will try what you advise and report back. Thank you.

William

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

EdwardT — Mon, 13 Jun 2022 18:05:54 GMT

Hi WV,

Thanks for the response and the additional information. TO isolate the issue, could you try doing the following steps:

Clear the Google Home app cache and data
Uninstall the Google Home app
Reboot your phone
Install Home app

Let us know how it goes.

Thanks,

Edward

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

Stat1124 — Mon, 13 Jun 2022 23:04:34 GMT

None of that worked for me. I had to set up the Nest Thermostat in the Nest app first and then use the serial number to connect it. It was weird but I definitely fix it that way.

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

EdwardT — Mon, 13 Jun 2022 23:18:01 GMT

Hi Stat1124,

Thanks for the update and letting us know the steps that you've done to resolve it. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

WV — Tue, 14 Jun 2022 12:26:53 GMT

I tried that but it didn't work. But I'll share what did work, which was doing the setup on an Apple product. I used an Apple iPhone and the setup worked without any glitches. Seems like Android has a very hard time connecting with the Nest Thermostat. So once I did the set up in Apple, I just went onto my Android phone and logged in to the Google Home app and both my Thermostats were there and connected.

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

WV — Tue, 14 Jun 2022 12:28:27 GMT

One last question for you Edward - Do these Thermostats require rechargeable batteries, or just standard batteries?

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

EdwardT — Tue, 14 Jun 2022 16:42:45 GMT

Hi WV,

Thanks for sharing the steps that worked for you! Regarding the batteries, we recommend using only high-quality 1.5 V AAA alkaline batteries from a known manufacturer.

Thanks,

Edward

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

MelbaDT — Sat, 18 Jun 2022 01:58:00 GMT

Hey there,

Checking back in should you still have further questions here. Let us know by replying to this thread.

Best,

Melba

Re: Google Home App Crashes When Trying to Setup Nest Thermostat

MelbaDT — Tue, 21 Jun 2022 01:25:01 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba