topic Re: Nest app keeps switching to away when I'm home in Nest Thermostats

Nest app keeps switching to away when I'm home

abellaj — Wed, 25 Aug 2021 00:13:14 GMT

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Original Poster: Jeff Rich

I have 2 nest cameras and two nest E thermostats. I have verified that home/away assist is turned off for all 4 devices yet two or three times a day I feel hot air blowing, check the app, and find it set to away and using eco temperatures, which is also turned off for both thermostats.

Am I missing a setting somewhere? I don't want to use home/away or eco temps, but Nest seems to think it knows better and does what it wants.

Re: Nest app keeps switching to away when I'm home

abellaj — Wed, 25 Aug 2021 00:16:27 GMT

Hi everyone,

Thanks for sharing, and I'm sorry for the delay. To isolate the issue further, lease check the Home/Away Assist Activity History. This will show you activity events as well as when your home switched between Home and Away for the past 10 days. You’ll see a list of events as well as some of the reasons for each switch. Here's how:

Tap Settings on the Nest app home screen.
Tap Home/Away Assist
Scroll down and select Activity History.

Thanks,

Edward

Community Specialist

Re: Nest app keeps switching to away when I'm home

DT — Sun, 19 Dec 2021 04:33:47 GMT

I don't want Away on at all. Why can't I turn it off? This is super irritating.

Re: Nest app keeps switching to away when I'm home

Ddkudras — Tue, 28 Dec 2021 18:31:24 GMT

I’m having the exact same problem. I have location settings off, I have the hallway monitor off, I am always home I want it set to home. I’ll go in, switch it to home within minutes it’s set itself back to away.

Re: Nest app keeps switching to away when I'm home

mas92107 — Thu, 13 Jan 2022 14:45:00 GMT

I turned it off today after many months of the app mistakenly determining my phone has left the building.

This morning the heat turned on at 7am as programmed.

I woke up and unlocked my phone and opened the Nest app.

12 MINUTES LATER the Nest app - still active on my still-unlocked phone - switches to AWAY!!!

I have now turned off the Home/Away assist for both apps.

This in addition to turning off the "smart/learning" functions within a few weeks of purchase - which were even more USELESS and MADENNING - means I have been duped by Google marketing geniuses into paying (I-don't-want-to-go-back-and-check-how-much-$$$) for a dumb wall device.

Re: Nest app keeps switching to away when I'm home

Jimhabs — Thu, 13 Jan 2022 14:48:57 GMT

please give us a real answer to this issue.
are our thermostats failing at their jobs?

Re: Nest app keeps switching to away when I'm home

carvecream — Wed, 19 Jan 2022 18:02:58 GMT

Similar issue with our Nest E. So annoying. It seemed to work fine for the first year or two. Maybe I'll try a full reset and see what happens, like I have time to deal with this **bleep**e.

Re: Nest app keeps switching to away when I'm home

Jimhabs — Thu, 27 Jan 2022 15:53:48 GMT

I restarted my nest, deleted the app and reloaded it. Now I can’t connect my nest to the app. It says it is already connected to an app. Now it’s just an ordinary programmable thermostat

Re: Nest app keeps switching to away when I'm home

Jimhabs — Thu, 27 Jan 2022 15:55:51 GMT

How do I reconnect my nest to the app after deleting and reinstalling the app?

Re: Nest app keeps switching to away when I'm home

robsmith — Tue, 01 Feb 2022 15:09:25 GMT

So your inability to troubleshoot means the thermostat failed? Not.

Re: Nest app keeps switching to away when I'm home

DT — Tue, 01 Feb 2022 15:15:07 GMT

So why don't you offer help or a suggestion then, instead of acting like a child?

Re: Nest app keeps switching to away when I'm home

robsmith — Tue, 01 Feb 2022 16:20:45 GMT

Sure, happy to. Read the documentation. There’s plenty of it.

Re: Nest app keeps switching to away when I'm home

angelsolutions — Sat, 05 Feb 2022 17:53:46 GMT

I have this issue too ... been home all day and app showing away ... heating doesn’t come on in the morning because it thinks I am away from home ... seems to be a recent issue?

Re: Nest app keeps switching to away when I'm home

Vickir — Mon, 07 Feb 2022 21:00:05 GMT

Did anyone ever get an actual answer to this? I'm freezing at my desk. Every time I turn it back up it thinks I'm away and turns it down again. Frustrating.

Re: Nest app keeps switching to away when I'm home

Jimhabs — Mon, 07 Feb 2022 21:42:45 GMT

Where is any documentation?

where is any support?

Re: Nest app keeps switching to away when I'm home

Joobrienjo — Mon, 14 Feb 2022 09:02:00 GMT

We too are suffering with “Away” syndrome. Our seems to misbehave since we moved to Google control. Wish we could disconnect

Re: Nest app keeps switching to away when I'm home

TobyGr — Tue, 01 Mar 2022 07:16:24 GMT

We’re also having this issue. We’ve had to turn the “smart” heating because it turned the heating on in the middle of the night.
And this morning, yet again, it’s freezing because it’s decided I’m “away”, even though, when I check the activity history there is nothing for the past 7 days, despite me going out every day for a run, and yesterday there is 1 event entitled “No activity in house. Set to away” despite me being in most of the day.

Going to have to use Home Assistant to automatically correct Nest’s failings. Which it could also do with much cheaper thermostats. 😒

Re: Nest app keeps switching to away when I'm home

Wixenstyx — Fri, 11 Mar 2022 18:17:02 GMT

Just want to chime in that I'm having the same issue. I work from home now more often than not, so I don't need it to switch to 'Away' but very rarely. The fact that it supposedly should be tracking my phone's location doesn't seem to be working at all. I'm glad to know I'm not alone, but I'm also SUPER FRUSTRATED because the app I have is a Google Home app. There is no separate Google Nest app available in the Google Store, and my app does not need an update... so I assume I have the most current version of whatever I'm supposed to have.

But that means that every single support document I can find tells me to tap on Settings and go to 'Home Away Assist', and THAT OPTION DOES NOT EXIST IN MY APP. There is a "Presence Sensing" option that seems comparable, but I have to go to Routines to do anything with Home/Away. Even there, I have no capacity to edit the 'Start' actions for either Home or Away.

I also cannot see my 'Presence History', but helpfully (I guess?) I can DELETE it? Why? What would that even do?

I finally just removed my thermostats from the Home/Away routines entirely. They have their own schedules on them that worked fine before whatever this is happened, and I'm going to see if that corrects the issue.

Seriously, Google.. how broken can you get?

Re: Nest app keeps switching to away when I'm home

robsmith — Fri, 11 Mar 2022 18:39:11 GMT

Holy crap people, overreact much?? The app does 99.9% things really well. One issue doesn’t make the whole thing bad.

Re: Nest app keeps switching to away when I'm home

angelsolutions — Fri, 11 Mar 2022 18:49:44 GMT

Hi rob the issue here is peoples heating is turning off and house goes cold ... so it may well only be one little issue to you but it is actually affecting people