topic Re: Forgot my nest Thermostat password, how can I reset my password? in Nest Thermostats

Forgot my nest Thermostat password, how can I reset my password?

Jmccutch — Sat, 05 Feb 2022 17:43:27 GMT

I installed a new modem yesterday but I do not remember my Nest Thermostat Password. How can I reset it?

Re: Forgot my nest Thermostat password, how can I reset my password?

David_K — Sat, 05 Feb 2022 21:20:49 GMT

Is your thermostat still connected to the same Wi-Fi network as your phone or tablet? If so:

Open the Nest app.
Select the Nest thermostat that has the PIN you want to change.
Select Settings cog icon Unlock.
Once your Nest thermostat has been unlocked, you can select Lock in the Nest thermostat settings to lock it again and set a new PIN.

Re: Forgot my nest Thermostat password, how can I reset my password?

Ryan_G — Sun, 13 Feb 2022 00:15:11 GMT

Hey folks,

Way to go @David_K. Thanks for your help.

Also, I just wanted to follow up and see if anyone is still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

Re: Forgot my nest Thermostat password, how can I reset my password?

Ryan_G — Wed, 16 Feb 2022 18:16:59 GMT

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Best regards,

Ryan

Re: Forgot my nest Thermostat password, how can I reset my password?

seosamhnash — Mon, 13 Jun 2022 04:45:58 GMT

Hi guys , I've got a Nest Thermostat and I've forgotten the four digit PIN to unlock it.

The thermostat is no longer on the Nest APP, although it is connected to the WI-FI network

I can't add the thermostat without an entry key, which is not available as the NEST is locked

How can add/reset or get the thermostat unlocked?

thanks Joe

Re: Forgot my nest Thermostat password, how can I reset my password?

David_K — Fri, 17 Jun 2022 11:50:12 GMT

Try these steps:

Connect the Nest Thermostat display via USB to a computer.
Verify that the Nest Thermostat mounts (appears as an attached drive icon).

If the Nest drive will not mount: Restart the thermostat and the computer.
If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?

Re: Forgot my nest Thermostat password, how can I reset my password?

seosamhnash — Fri, 17 Jun 2022 12:42:56 GMT

HI David

Appreciate the response

I have successfully attached the NEST device to my Imac and located the technicalinfo.PLIST which contains the following
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Base</key>
<dict>
<key>Model</key>
<string>unknown</string>
</dict>
<key>Display</key>
<dict>
<key>ActivePartition</key>
<string>primary</string>
<key>Country</key>
<string>AE</string>
<key>Model</key>
<string>Display-3.4</string>
<key>SerialNumber</key>
<string>09AA01AC101801GY</string>
<key>SoftwareUpdateState</key>
<string>Synchronized - None</string>
<key>SoftwareVersion</key>
<string>6.2-27</string>
<key>UID</key>
<string>0e0ac1d4ea9dc08c</string>
</dict>
<key>Network</key>
<dict>
<key>MACAddress</key>
<string>64166622024e</string>
</dict>
</dict>
</plist>

Re: Forgot my nest Thermostat password, how can I reset my password?

David_K — Sat, 18 Jun 2022 10:07:27 GMT

That's good. I've asked a community specialist to takeover from here as the rest of the steps can't be shared publicly in the community.

Re: Forgot my nest Thermostat password, how can I reset my password?

seosamhnash — Sat, 18 Jun 2022 13:18:09 GMT

Hi David

Appreciate the effort, thank you

Regards

Seosamh

Re: Forgot my nest Thermostat password, how can I reset my password?

EdwardT — Mon, 20 Jun 2022 18:46:23 GMT

Hi folks,

@David_K, thanks for the help!

@seosamhnash, We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

Re: Forgot my nest Thermostat password, how can I reset my password?

seosamhnash — Tue, 05 Jul 2022 07:36:55 GMT

Hi Edward, I've filled the form out. What do I need to do next?

Regards

seosamh

Re: Forgot my nest Thermostat password, how can I reset my password?

Barbara88 — Mon, 26 Dec 2022 18:29:48 GMT

You are talking about the phone app? When I go there it does not offer a 4 digit code. The app does not offer a settings tab.

Re: Forgot my nest Thermostat password, how can I reset my password?

aatienza — Thu, 29 Dec 2022 02:34:24 GMT

Hey folks,

If you're referring to the PIN of your thermostat, you can open the Google Home app, tap the name of your Nest thermostat > Settings. Tap Unlock > confirm that you want to unlock your thermostat.

Check out this link for additional help.

Thanks,

Archie

Re: Forgot my nest Thermostat password, how can I reset my password?

Jhonleanmel — Mon, 02 Jan 2023 17:51:59 GMT

Hi there,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

Re: Forgot my nest Thermostat password, how can I reset my password?

Jhonleanmel — Tue, 03 Jan 2023 18:14:32 GMT

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel