topic Re: W5 code and issue in Nest Thermostats

W5 code and issue

CDJ — Thu, 30 Sep 2021 22:07:32 GMT

We have a W5 issue with our upstairs thermostat. Have tried all of the suggested troubleshooting tips but nothing has fixed the problem. Coming into the colder autumn months now and would quite like to have a working thermostat if possible. Anyone able to help please?

Re: W5 code and issue

Ashepherdson — Thu, 30 Sep 2021 23:58:40 GMT

Just to confirm, have you tried a full factory reset and reinitialize ? W5 errors just meat that the thermostat can't connect to wifi, but will still function as a basic thermostat without the wireless control. Saying this, the wifi chip may have failed and in that case it would be best to contact nest support to see about a warranty replacement .

Re: W5 code and issue

CDJ — Fri, 01 Oct 2021 00:18:44 GMT

Yep, full factory reset done, more than once. Still working not connect. Just keeps searching for a network. Looks like the WiFi chip has failed as I had thought. Have lodged the problem with Google. Hoping for replacement.

Re: W5 code and issue

dldugan14 — Fri, 01 Oct 2021 04:52:42 GMT

I am currently experiencing this same problem

Re: W5 code and issue

ai — Fri, 01 Oct 2021 20:06:11 GMT

Hi there @CDJ and @didugan14,
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon.
Kindly,
Ai

Re: W5 code and issue

Jeffo — Tue, 09 Nov 2021 18:54:34 GMT

Me too, any luck with the fix ?