topic Re: Wont connect to app in Nest Thermostats

Wont connect to app

Kcmom — Mon, 13 Jun 2022 23:05:07 GMT

I already had the thermostat connected and running fine then bout 6 months ago it disconnected itself and won't reconnect....i get no error codes or anything..i just have to adjust thermostat manually. help please

Re: Wont connect to app

EdwardT — Sat, 18 Jun 2022 21:58:50 GMT

Hi Kcmom,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

What type of Nest Thermostat do you have?
Does the Nest Thermostat show offline in the app?

Looking forward to your response.

Thanks,

Edward

Re: Wont connect to app

EdwardT — Tue, 21 Jun 2022 22:03:02 GMT

Hi Kcmom,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Wont connect to app

EdwardT — Thu, 23 Jun 2022 00:30:24 GMT

Hi Kcmom,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward