https://www.googlenestcommunity.com/t5/Nest-Thermostats/Service-request/m-p/185495#M37516 <P>Heat link dead on Sunday, contacted support on Monday afternoon,&nbsp;</P><P>A very pleasant Eastern European lady was most helpful.</P><P>Replacement part arrived Tuesday morning.</P><P>Fitted by BOXT on Wednesday.</P><P>Considering that this was to the North of Scotland I found the service and backup support first class. The unit is 22 months old and all work and parts were free of any charge.</P><P>GREAT service from Google!</P> Mon, 20 Jun 2022 05:03:19 GMT Donniebabs 2022-06-20T05:03:19Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Service-request/m-p/185495#M37516 <P>Heat link dead on Sunday, contacted support on Monday afternoon,&nbsp;</P><P>A very pleasant Eastern European lady was most helpful.</P><P>Replacement part arrived Tuesday morning.</P><P>Fitted by BOXT on Wednesday.</P><P>Considering that this was to the North of Scotland I found the service and backup support first class. The unit is 22 months old and all work and parts were free of any charge.</P><P>GREAT service from Google!</P> Mon, 20 Jun 2022 05:03:19 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Service-request/m-p/185495#M37516 Donniebabs 2022-06-20T05:03:19Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Service-request/m-p/186403#M37669 <P>Hi <a href="https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/175849">@Donniebabs</a>. Thanks for your feedback. I'm glad to hear that you've managed to get things back on track. If anything else comes up, feel free to contact us. We will do our best to help you with any issues or questions you may have.</P> Tue, 21 Jun 2022 09:33:05 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Service-request/m-p/186403#M37669 george_t 2022-06-21T09:33:05Z