topic Re: Google App/Hub cant control Thermostats in Nest Thermostats

Google App/Hub cant control Thermostats

Rattlehead — Tue, 14 Jun 2022 11:55:32 GMT

Hi guys,

Any help would be appreciated.

Before anything else Ill caveat this with no changed made on the network except a disconnect of the WAN cable to re-run it recently thats it, all other services working on LAN.

Ive ran into a strange issue where my Google Home App and therefore my 2 x Nest Hub v2 cannot communicate with my Nest Thermostats. If I go into my Home App on my phone I try to turn the Thermostat it just times out, on the Hubs it says "Something went wrong"

In an effort to troubleshoot this I deleted my entire home app setup and re-created it.

Funny the Home App has no issue with the Phillips Hue lights/Nest Doorbell or other integrated smart devices it was managing.

If I go into the Nest App itself I can control the Thermostats and they respond to touch commands (obviously not voice).

If I check the thermostats they are connected, have an account associated with them via the Nest App option within their setting.

Weirder still. If I turn on the thermostat via Nest App or even Smart things app I can see the status of the unit changes to on within the Google Home App. I can change the temperature, but I just cant change the mode or on/off/eco.

I find this very strange, any pointers or help would be great. Oh I have rebooted the APs in an effort to kick the Thermostats offline and back on, same effect for the Hubs at the same time.

Furtehr troubleshooting included resetting the Nest Thermostats.

Still no joy.

Re: Google App/Hub cant control Thermostats

Jonnnnny — Tue, 14 Jun 2022 12:01:27 GMT

I can confirm I'm experiencing the exact same issues & have followed the same troubleshooting steps.

Re: Google App/Hub cant control Thermostats

Rattlehead — Tue, 14 Jun 2022 19:18:24 GMT

Hey @Jonnnnny it would seem that Google may be aware of the issue already. Corrected that it's not just voice but control via the App in it's entirety around the Thermostats Google Nest Support Twitter

Re: Google App/Hub cant control Thermostats

Jakuren — Tue, 21 Jun 2022 15:05:38 GMT

Can confirm. I am having the same issue as well with my nest thermostat. I can see all the info about the thermostat in the google home app and on my nest hubs even if it is currently running or not but I cannot control it for the home app or the nest hubs.

Re: Google App/Hub cant control Thermostats

Rattlehead — Wed, 22 Jun 2022 12:25:46 GMT

Hey @Jakuren

Maybe if you wanted to add your voice to the Nest Twitter account/thread I linked. I assume the more examples of this and the more impacts it's seen to have the more important a fix might be pushed through

Re: Google App/Hub cant control Thermostats

Rattlehead — Sat, 02 Jul 2022 19:54:19 GMT

@Jakuren @Jonnnnny and anyone else

If anyone is interested somewhere between 4pm GMT on Thursday the 30th and 9pm Friday the 1st the issue has been fixed.

There was an update to my google home app on my phone, on Thursday, just before 4pm. This didnt fix the issue immediatly. However, somewhere between then and 9pm Friday 1st of July the issue is fixed for me.

Anyone else?

Re: Google App/Hub cant control Thermostats

Jakuren — Sun, 03 Jul 2022 16:14:35 GMT

It works now for me too! Yay! 😁

Re: Google App/Hub cant control Thermostats

Jonnnnny — Sun, 03 Jul 2022 16:31:43 GMT

Same here - all working now!

Re: Google App/Hub cant control Thermostats

Jeran — Thu, 28 Jul 2022 20:19:46 GMT

Hey there everyone,

I know this response is long overdue, but I am glad to hear that the issue was resolved! In that case, unless anyone has any more questions or concerns, I'll go ahead and lock up this thread in 24 hours.

Best regards,
Jeran