topic Replacing NT Learning (3rd gen) when Power Connector installed in Nest Thermostats

Replacing NT Learning (3rd gen) when Power Connector installed

jel — Sat, 02 Oct 2021 14:39:33 GMT

Hi, I have a replacement NT 3G coming in the mail. Original unit wouldn't hold a battery charge despite having the Power Connector installed. Can I just plug in and setup a new unit with the Power Connector installed or do I have to remove it from the furnace first, do the setup and then reattach it?

Re: Replacing NT Learning (3rd gen) when Power Connector installed

GarrettDS — Tue, 12 Oct 2021 21:46:28 GMT

Hey there yes,

Thanks for writing into us, I understand your concern and am happy to help.

I would remove the old one first as the new one may come with all new Power Connectors as well.

Please let me know if you have any further questions.

Best regards,

Garrett DS

Re: Replacing NT Learning (3rd gen) when Power Connector installed

Jake — Mon, 18 Oct 2021 18:44:27 GMT

Hey jel,

I just wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Replacing NT Learning (3rd gen) when Power Connector installed

jel — Mon, 18 Oct 2021 18:48:45 GMT

There was no new Power Connector in the box with the replacement display. In all honesty, I have no idea if the 3rd Gen Learning product even recognizes that accessory? Best I can tell, it simply changes the charging cycle from when the furnace is on to instead charging when it is off? Anyway, I replaced the display with the PC still connected and it seemed to work OK. It took some extra steps to figure out how to get it all recognized and on line again but I got there in the end.

Re: Replacing NT Learning (3rd gen) when Power Connector installed

Jake — Fri, 22 Oct 2021 20:03:27 GMT

Hey jel,

Glad to hear you were able get everything back up and running. Please let me know if you need any further help from here, as I would be glad to take a closer look.

Best regards,

Jake

Re: Replacing NT Learning (3rd gen) when Power Connector installed

Jake — Mon, 25 Oct 2021 15:34:13 GMT

Hey jel,

With the issue being resolved, I am going to lock the thread at this time. If you have any questions, please feel free to create a new post at any time.

Best regards,
Jake