topic Re: Nest thermostat w5 error in Nest Thermostats

Nest thermostat w5 error

JenniferH — Sat, 02 Jul 2022 03:00:43 GMT

We had our entire HVAC replaced and they installed the Nest thermostat. The first day I was able to connect to wifi. Now it’s giving me an w5 error and will not even find my network. I have reset/restarted the nest. I have restarted my modem. Not sure what else to do. The temp randomly turns itself up and I can’t access the app because it’s showing offline. Please help!

Re: Nest thermostat w5 error

MelbaDT — Tue, 05 Jul 2022 06:20:02 GMT

Hey JenniferH,

Sorry to hear about your Nest thermostat and thanks for trying those steps already.

I'd like to check on your warranty options. When and where was this bought as well as what country are you in? Also, what type of Nest thermostat is this?

Best,

Melba

Re: Nest thermostat w5 error

MelbaDT — Fri, 08 Jul 2022 06:33:55 GMT

Hey there,

Checking back in — how's it going? Still need our help?

Best,

Melba

Re: Nest thermostat w5 error

MelbaDT — Sat, 09 Jul 2022 06:37:45 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba