topic Re: W5 error in Nest Thermostats

W5 error

mbeck6765 — Sun, 19 Jun 2022 22:13:43 GMT

I currently have a displayed W5 error message. I have restarted the thermostat many times and checked the battery level. It is 3.864 V. I still cannot connect let alone find my 2.4 GHz wifi signal. Please help

Re: W5 error

MelbaDT — Fri, 24 Jun 2022 07:17:51 GMT

Hey mbeck6765,

Sorry to hear that you're experiencing this code on your thermostat and thanks for trying those steps.

A few questions — what specific thermostat is this? When and where was it bought? Also, what country are you in?

I'll wait for your response.

Best,

Melba

Re: W5 error

MelbaDT — Tue, 28 Jun 2022 06:06:24 GMT

Hey there,

How's your thermostat now? Still need help with it?

Best,

Melba

Re: W5 error

MelbaDT — Wed, 29 Jun 2022 06:10:44 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba

Re: W5 error

mbeck6765 — Wed, 29 Jun 2022 10:02:50 GMT

Sorry. I've reached out to Google nest support and they have supplied me with a replacement. Thank you for your help.

Re: W5 error

MelbaDT — Thu, 30 Jun 2022 02:15:45 GMT

Hey mbeck6765,

Awesome — glad to hear that a replacement has been processed for you. Have you already received the replacement thermostat? If yes, how is it?

Best,

Melba

Re: W5 error

MelbaDT — Tue, 05 Jul 2022 01:50:47 GMT

Hey there,

It's me again — I hope that the replacement device is working as it is supposed to. Let us know if you need further help with it.

Best,

Melba

Re: W5 error

MelbaDT — Wed, 06 Jul 2022 02:33:57 GMT

Hi,

Best,

Melba