topic Re: Google Nest Thermostat in Nest Thermostats

Google Nest Thermostat

The_savage — Wed, 06 Jul 2022 22:10:54 GMT

I have a new house with inflow heating and I purchased 4 Nest Thermostats for the 4 zones. Our contractor hooked everything up which he says it is correct but are having issues.

When I turn the heat up to start the boiler, the thermostat pop's up an error message that it has no power M20 then instantly after it says Wifi Disconnected M22. When I go into the settings it shows the wires C-W-R (Might not be the right order, going from memory) are connected. I go to voltage it is getting 28ish volts, batteries are good, also wifi is connected. I also metered the wires at the thermostat and also getting voltage. But everytime I turn the thermostat up it kicks out and says no power, no wifi. This happens when I do it at the thermostat or on the App. I called Nest Support but it was 1.5 hours out of my life I will never get back and basically left me with I don't know what is happening it must be our internet provider...lol.... Our cottage is an hour away and next time I go out I will bring my Nest E thermostat, and Ecobee I also have to give a try. I am hoping someone else ran into an issue like this so I can at least try something else.

Suggestions? Other than factory reset because I did that multiple times.

Thanks

Kevin

Re: Google Nest Thermostat

The_savage — Wed, 06 Jul 2022 22:11:49 GMT

***Correction Infloor heating

Re: Google Nest Thermostat

Jake — Wed, 17 Aug 2022 19:17:18 GMT

Hey The_savage,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with some more details on error codes. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,
Jake

Re: Google Nest Thermostat

Jake — Mon, 22 Aug 2022 17:50:29 GMT

Hey The_savage,

I wanted to check in and see if you are still in need of any help with your device. Was the article helpful? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Google Nest Thermostat

Jake — Tue, 23 Aug 2022 17:34:14 GMT

Hey The_savage,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake