topic Re: Nest thermostat software update? in Nest Thermostats

Nest thermostat software update?

skinnyJM — Sat, 30 Apr 2022 00:31:11 GMT

The Nest thermostat software update history webpage states the current software version for the Nest Thermostat (not Nest Thermostat E or Nest Learning Thermostat) is:

"Version 1.1-11 - released January 26, 2022
Bug fixes and improvements"

As of April 28, 2022, mine is still on the previous version (1.1-9).

At the thermostat a manual check for updates gives the message "Up to date".

Was the new version's roll out halted for some reason?

Re: Nest thermostat software update?

Ryan_G — Tue, 03 May 2022 01:24:56 GMT

Hi skinnyJM,

Thanks for bringing this up to us.

The software updates for Nest thermostats should automatically be installed once it is available. There are updates that are not yet available to download in some areas but we are still rolling it out to our users.

Please bear with us and continue checking for updates for your device.

Best regards,

Ryan

Re: Nest thermostat software update?

aatienza — Fri, 13 May 2022 03:50:25 GMT

Hey skinnyJM,

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Archie

Re: Nest thermostat software update?

MelbaDT — Fri, 20 May 2022 06:12:13 GMT

Hey there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best,

Melba

Re: Nest thermostat software update?

skinnyJM — Sat, 21 May 2022 03:34:41 GMT

It's still on 1.1-9

Re: Nest thermostat software update?

MelbaDT — Thu, 26 May 2022 05:46:12 GMT

Hey skinnyJM,

I understand — this means that this is the latest software version available for your device as of the moment. I'm afraid we don't have a way of forcing an update on Nest Thermostats. Rest assured that as soon as one is available for your device, it will automatically be downloaded and installed as long as your thermostat is connected to a stable WiFi network and has a battery level is 3.7 volts or higher.

Best,

Melba

Re: Nest thermostat software update?

bikeaddict — Wed, 01 Jun 2022 19:47:56 GMT

My thermostat is also stuck on firmware version 1.1-9.

Not sure where the 3.7 volt requirement comes from. These thermostats come with two AAA backup batteries that are only capable of 3.0 volts total when new. The Settings screen my the unit shows battery status is Good with 2.880 V. The Power screen shows input power is 37-38V. Going to the Version screen and doing an update check says it's up to date.

This certainly looks like a problem on the server side, not at the thermostat.

Re: Nest thermostat software update?

morrisa086 — Mon, 06 Jun 2022 19:57:21 GMT

My Nest thermostat is stuck on 1.1-9.

I do not have a C-wire with my system, so I purchased the Nest Power connector. Unfortunately, the power connector was not detected by my system. I was hoping a software update would help.

My battery says it is good at 2.91v. But I am not sure how you are supposed to get 3.7 volts with 2 AAA batteries.

Something certainly sounds wrong here…..

Re: Nest thermostat software update?

Oldman — Sat, 11 Jun 2022 21:24:36 GMT

My Nest thermostats is also stuck on 1.1-9.

I contacted Google Care Team for assistance. They provided me step-by-step instruction to diagnose the issue, but it didn't work. They decided to mail me a new unit. I installed it. It is also stuck on version 1.1-9.

Re: Nest thermostat software update?

skinnyJM — Sat, 18 Jun 2022 02:07:18 GMT

Sounds to me like this is most certainly not an isolated issue.

MelbaDT statement about 3.7 volts or higher is referring to the previous Nest Learning/E thermostat versions, not the newer more recently released lower priced "Nest thermostat" which uses 2 AAA batteries.

---------

Nest thermostat software update history

Re: Nest thermostat software update?

Oldman — Fri, 01 Jul 2022 03:17:51 GMT

Hello Ryan,

My nest thermostat is located in Daly City, California. Is the new firmware available in my location yet?

Re: Nest thermostat software update?

maurizio_ooo — Fri, 08 Jul 2022 19:08:52 GMT

If you're running 1.1-9 and the nest power connector is reporting 'not detected' go have another look at the wiring diagram and make sure everything is configured correctly. A software update will not help - the power connector isn't wired in properly 🙂

Re: Nest thermostat software update?

Ryan_G — Wed, 13 Jul 2022 19:45:32 GMT

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks for the help, Melba.

Best regards,

Ryan

Re: Nest thermostat software update?

skinnyJM — Fri, 15 Jul 2022 01:56:55 GMT

Thanks Ryan_G, but I guess not.

Still at 1.1-9 on the Nest Thermostat that the software update history webpage I referenced just above states had version 1.1-11 released for almost 6 months ago.

I guess we'll just live with it. Maybe when the next version is released it will actually be installed.

Thanks again.

Re: Nest thermostat software update?

trizzle — Mon, 18 Jul 2022 00:07:55 GMT

Same issue here. Tried a factory reset with no success.

Re: Nest thermostat software update?

Ryan_G — Sun, 24 Jul 2022 05:14:53 GMT

Hey folks,

Thanks for being here in the Google Nest Community.

@skinnyJM, the update should automatically be installed by your Nest Thermostat if it is available and your thermostat is connected to Wi-Fi.

@trizzle, what's the software version in your Nest Thermostat?

I hope to hear from you very soon.

Best regards,

Ryan

Re: Nest thermostat software update?

trizzle — Sun, 24 Jul 2022 05:27:33 GMT

1.1-9

Re: Nest thermostat software update?

skinnyJM — Sun, 24 Jul 2022 19:17:05 GMT

"@skinnyJM, the update should automatically be installed by your Nest Thermostat if it is available and your thermostat is connected to Wi-Fi."

Thanks for the reply Ryan.

The thermostat is connected to internet however, it isn't installing the update released 6 months ago, that's why I started the thread to ask is there a reason why it isn't available (or being installed).

No one has an answer.

Re: Nest thermostat software update?

Jeff — Wed, 27 Jul 2022 20:46:08 GMT

Hi skinnyJM,

As stated, the Nest devices do update automatically, but if there's an update available and you're not seeing it install to your device, you can try factory resetting it. Yes, you would have to set it up as if it was new, but after a factory reset the device should check for the latest firmware version and install any available updates. Also, since settings are stored in the app, the settings will be saved through the reset. If you give that factory reset a try, let me know how it goes for you.

Thanks,

Jeff

Re: Nest thermostat software update?

trizzle — Thu, 28 Jul 2022 00:34:45 GMT

We've already tried the factory resets.. this is obviously an issue on the backend.