topic Re: Why isnt my system compatible? in Nest Thermostats

Why isnt my system compatible?

BMax — Mon, 09 May 2022 15:21:24 GMT

I just purchased a nest and the app says my system is not compatible but it is a brand new HVAC and it is not high voltage. Can anyone fill me in on why my system isn't compatible? Bonus points if you a know a way to make it compatible.

Re: Why isnt my system compatible?

Patrick_Caezza — Mon, 09 May 2022 21:49:52 GMT

Your thermostat is compatible with any of the nest thermostats.

I'm going to guess that you have the Google Nest Thermostat, so try this

Blue - C to C

Orange - O to */OB

White - W/E to W (jumper to W2 no needed) (Set as AUX heat)

Yellow - Y to Y

Green - G to G

Red - R to R

When the app asks which wires do you have, select these.

W/W1, T/Y1, G/G1, R, C, and O

Re: Why isnt my system compatible?

darbydad — Mon, 09 May 2022 22:31:01 GMT

I'm having a similar issue .. The online Nest Compatibility Checker indicates that my system is compatible, but after the product was delivered, the Nest App on my phone said it wasn't. I just moved into this house .. the system is not new.

My existing thermostat has the following labels with wires connected:

RC - A red jumper wire connects this terminal to RH.

RH - A red jumper wire connects this terminal to RC.

Y - A blue wire

G - A green wire

W - A white wire

Somewhere prior to trying the installation, I read that based on my configuration, I have a dual transformer system.

The nest thermostat that was delivered has the following terminals: Y, C, W, G, R, OB

Any advice/ideas?

Re: Why isnt my system compatible?

Patrick_Caezza — Mon, 09 May 2022 22:43:01 GMT

Start a new thread and post a picture of your original thermostat wiring.

Re: Why isnt my system compatible?

darbydad — Mon, 09 May 2022 22:44:17 GMT

Thank you Patrick!

Re: Why isnt my system compatible?

MelbaDT — Fri, 13 May 2022 03:49:42 GMT

Hey folks,

Appreciate your answers, Patrick_Caezza.

BMax, I want to make sure you're all good here. Have you had the chance to try Patrick's suggestion above?

Best,

Melba

Re: Why isnt my system compatible?

aatienza — Wed, 18 May 2022 00:22:16 GMT

Hey BMax,

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Archie

Re: Why isnt my system compatible?

BMax — Wed, 18 May 2022 00:32:51 GMT

I’ve been out of town. Home tomorrow so I will let you know. Thanks so much, crossed fingers!

Re: Why isnt my system compatible?

aatienza — Wed, 18 May 2022 00:46:50 GMT

Hey BMax,

Gotcha — let us know how it goes.

Thanks,

Archie

Re: Why isnt my system compatible?

aatienza — Sat, 21 May 2022 06:10:06 GMT

Hey BMax,

How's it going? Still need our help? Feel free to let us know if you do.

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Why isnt my system compatible?

BMax — Sat, 21 May 2022 14:22:45 GMT

So I went through the set up and got a message that none of the wires were connected then a message that the c wire wasn’t getting power. All of the wires were in. I turned the power off and on again. Got the same message.

Re: Why isnt my system compatible?

Nas42602 — Mon, 06 Jun 2022 23:54:31 GMT

this is my current set up

Red Wire- RH

Orange - O/B

Yellow -Y

Green - G

Brown - W/ E

Blue - C

White -W2

can someone help with this set up please

Re: Why isnt my system compatible?

Ryan_G — Mon, 18 Jul 2022 10:30:50 GMT

Hey Nas42602,

Thanks for reaching out here in the Google Nest Community.

Based on your wiring configurations, it looks like your system is compatible with the Nest Thermostat. You could also check this online compatibility checker for further help.

Best regards,

Ryan

Re: Why isnt my system compatible?

BMax — Wed, 20 Jul 2022 21:15:14 GMT

This worked! My nest is up and running thank you!

Re: Why isnt my system compatible?

BMax — Wed, 20 Jul 2022 21:16:13 GMT

This was so helpful, thank you!

Re: Why isnt my system compatible?

Ryan_G — Sun, 24 Jul 2022 05:12:00 GMT

Hey BMax,

Thanks for the update.

It's great to hear that you were able to complete the setup for your Nest Thermostat. I know you're excited to go and test some of its features. You could check out this link to know more about your Nest Thermostat.

Best regards,

Ryan

Re: Why isnt my system compatible?

Ryan_G — Wed, 27 Jul 2022 09:23:10 GMT

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Ryan

Re: Why isnt my system compatible?

MelbaDT — Fri, 29 Jul 2022 12:50:56 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba