topic Wi-Fi first time connection. in Nest Thermostats

Wi-Fi first time connection.

LarsSidDasil — Thu, 21 Jul 2022 01:54:30 GMT

My device is set up and working, cooling down my home, but it won't connect to any Wi-Fi network. It gives me the message "something went wrong". It is connected to my phone via Bluetooth. I have tried many times. The network is not the problem. I have restarted and reseted the Nest device. I have even cleared the data and uninstalled the Home app.

Re: Wi-Fi first time connection.

RT63 — Thu, 21 Jul 2022 16:18:33 GMT

I suggest that you contact customer support. I had a thermostat that was working great for months then lost its wifi connection. I couldn't get it to reconnect at all. I called customer support and they sent a new unit under warranty.

Re: Wi-Fi first time connection.

LarsSidDasil — Sat, 23 Jul 2022 07:54:49 GMT

Thank you, I'll try that.

Re: Wi-Fi first time connection.

MelbaDT — Wed, 27 Jul 2022 09:40:53 GMT

Hey folks,

Thanks for answering and for your suggestion, RT63.

LarsSidDasil, I'm jumping in to ensure you're all good here. Have you had the chance to reach out to our support team already? How it everything now?

Best,

Melba

Re: Wi-Fi first time connection.

LarsSidDasil — Wed, 27 Jul 2022 17:46:48 GMT

It's all good, thanks for the reply.

Re: Wi-Fi first time connection.

Jake — Wed, 27 Jul 2022 21:20:07 GMT

Hey LarsSidDasil,

I am glad to hear everything is good to go from here. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regard,

Jake