topic Re: Looking for compatibility for a nest thermostat, heat pump with electrical emergency heat. in Nest Thermostats

Looking for compatibility for a nest thermostat, heat pump with electrical emergency heat.

MarkPG — Sun, 10 Jul 2022 18:57:05 GMT

I have a heat pump system with emergecy heat backup (electric). Which Nest is compatable?

have Aux wire and E. 6 wires total.

Re: Looking for compatibility for a nest thermostat, heat pump with electrical emergency heat.

MelbaDT — Fri, 15 Jul 2022 08:00:30 GMT

Hey MarkPG,

Thanks for posting and welcome to the Google Nest Community.

Could you share a clear photo of your current thermostat wires showing the terminal labels so I could take a closer look?

Best,

Melba

Re: Looking for compatibility for a nest thermostat, heat pump with electrical emergency heat.

MarkPG — Fri, 15 Jul 2022 10:15:52 GMT

I tried to load photo, but stated no permission to upload. Can u give me an email to # so I can send?

Re: Looking for compatibility for a nest thermostat, heat pump with electrical emergency heat.

MelbaDT — Tue, 19 Jul 2022 04:49:17 GMT

Hey there,

Sorry for the delayed response. I'm afraid we don't have a direct email address to send the photos to. Could you ensure that you're logged into the Community page with your Gmail account? Once done, you should be able to see a photo icon at the reply box. Try clicking on it then choose the photo from your mobile phone's gallery.

Best,

Mleba

Re: Looking for compatibility for a nest thermostat, heat pump with electrical emergency heat.

MarkPG — Tue, 19 Jul 2022 10:54:05 GMT

Re: Looking for compatibility for a nest thermostat, heat pump with electrical emergency heat.

MelbaDT — Wed, 20 Jul 2022 02:28:28 GMT

Hey there,

Thanks for the photo. Based on your current thermostat wires, a Nest Learning Thermostat will work with it. However since you have a dual fuel system, you will need to have a trained professional set up your thermostat. It’s important for a professional to assess the requirements for your specific dual fuel configuration since choosing incorrect options for a dual fuel system can result in damage to your system. We highly recommend that you contact a local pro.

Take a look at this link for more information: https://bit.ly/3omtOIB

Best,

Melba

Re: Looking for compatibility for a nest thermostat, heat pump with electrical emergency heat.

MelbaDT — Sat, 23 Jul 2022 03:14:40 GMT

Hey there,

Checking back in should you have further questions here. Let us know by replying to this thread.

Best,

Melba

Re: Looking for compatibility for a nest thermostat, heat pump with electrical emergency heat.

Ryan_G — Sun, 24 Jul 2022 07:27:04 GMT

Hey there,

Thanks for being here in the Google Nest Community.

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks for your help, Melba.

Have a great day.

Best regards,

Ryan