topic Re: Old email, can’t get into account in Nest Thermostats

Old email, can’t get into account

Jombi21 — Wed, 29 Jun 2022 01:05:10 GMT

Hello! I tried the advice to a similar thread. I think I need live assistance to reset my nest password. There’s no getting back into the old email.

Re: Old email, can’t get into account

MelbaDT — Fri, 22 Jul 2022 06:11:46 GMT

Hey Jombi21,

Thanks for posting and sorry for the delayed response.

Could you provide more details about what's going on? You want to reset the password of your Nest account as you're unable to login, right? Also, are you using a migrated Google account or a non-migrated Nest one?

Tell me more so I could take a look further into it.

Best,

Melba

Re: Old email, can’t get into account

Ryan_G — Mon, 25 Jul 2022 11:46:35 GMT

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thanks,

Ryan

Re: Old email, can’t get into account

Jombi21 — Mon, 25 Jul 2022 12:40:13 GMT

Hello!
yes, I cannot access my account. The forgot password goes to an old account without anyway of gaining access.
I’m not sure if it’s migrated. I don’t think so since I’ve been locked out for a while.

Re: Old email, can’t get into account

Ryan_G — Thu, 28 Jul 2022 03:31:52 GMT

Hi Jombi21,

Thanks for the reply and we're sorry for the delay.

If your account is not yet migrated, it'll ask you to migrate your old account to Google. Check out this link to know more.

Regards,

Ryan

Re: Old email, can’t get into account

Ryan_G — Sun, 31 Jul 2022 10:23:38 GMT

Hey Jombi21,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,

Ryan

Re: Old email, can’t get into account

Ryan_G — Mon, 01 Aug 2022 13:08:17 GMT

Hey there,

Thanks for being here in the Google Nest Community.

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

Re: Old email, can’t get into account

Jombi21 — Mon, 01 Aug 2022 13:15:08 GMT

hello! I can’t migrate because it’s can’t login to the app because the password reset is associated with my old, inaccessible email.

Re: Old email, can’t get into account

Jombi21 — Mon, 01 Aug 2022 13:18:29 GMT

Actually, I put in the right password and then the verification code is sent to the old email.

Re: Old email, can’t get into account

Ryan_G — Tue, 02 Aug 2022 05:26:21 GMT

Hi Jombi21,

Thanks for the reply.

Since you were no longer able to get access to your old email, the other way to do this is to create a new Google account and associate your devices with it.

I hope this helps.

Regards,

Ryan

Re: Old email, can’t get into account

MelbaDT — Fri, 05 Aug 2022 08:56:49 GMT

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,

Melba

Re: Old email, can’t get into account

MelbaDT — Sat, 06 Aug 2022 10:04:44 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba