topic Re: History delay in Nest Thermostats

History delay

kdawn8000 — Fri, 22 Jul 2022 11:05:53 GMT

I am still having an issue with a one day delay in the learning nest thermostat history. I am on CST time but then nest thermostat is in EST.

Re: History delay

Ryan_G — Thu, 28 Jul 2022 07:11:40 GMT

Hi kdawn8000,

Thanks for reaching out here in the Google Nest Community.

I'd like to know if you've already set your location in the Nest Thermostat settings. If you still have the Nest app, you could try the steps below:

Open the Nest app .
Tap Settings Home info Address.

Let me know how it goes by replying to this thread.

Regards,

Ryan

Re: History delay

kdawn8000 — Thu, 28 Jul 2022 13:19:51 GMT

I have my zip code in there. I just updated it to show my complete address…to see if thats makes a difference

Re: History delay

Ryan_G — Fri, 29 Jul 2022 02:22:08 GMT

Hi kdawn8000,

Thanks for the update.

Is it still showing the same delay in time even if you've already updated the address?

Regards,

Ryan

Re: History delay

kdawn8000 — Mon, 01 Aug 2022 07:21:45 GMT

yes

Re: History delay

Ryan_G — Thu, 11 Aug 2022 10:37:42 GMT

Hi kdawn8000,

Thanks for the reply and I am sorry for the delay.

Have you tried doing a complete reset on your Nest Thermostat? Once done, we could do the setup once again and re-connect to the internet.

Regards,

Ryan

Re: History delay

kdawn8000 — Fri, 12 Aug 2022 01:04:46 GMT

That won’t work because I actually have two of them in that house when I installed eight months later and they were both acting the same way

Re: History delay

Ryan_G — Mon, 15 Aug 2022 12:12:06 GMT

Hi kdawn8000,

Thanks for the reply.

If both of the thermostat is doing the same thing, we could try to connect one of them to a different Wi-Fi network. We could use your mobile phone (hotspot) a different network. This way, we could eliminate other factors that might affect the date and time of your Nest Thermostat.

Regards,

Ryan

Re: History delay

kdawn8000 — Tue, 16 Aug 2022 01:32:11 GMT

I will try that when I get back to the house in October

Re: History delay

MelbaDT — Tue, 16 Aug 2022 02:37:10 GMT

Hey there,

Sounds like a plan. Should this thread gets closed and you still need help once you're at the location, feel free to create a new thread using the same Gmail account you've used to post this so we could check on the conversation history.

Cheers,

Melba

Re: History delay

MelbaDT — Fri, 19 Aug 2022 05:50:56 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba

Re: History delay

kdawn8000 — Fri, 19 Aug 2022 12:04:23 GMT

I just replied on Monday!

Re: History delay

MelbaDT — Sat, 20 Aug 2022 07:01:25 GMT

Hey kdawn8000,

Oops, sorry about that ― this is noted. We'll go ahead and close this thread now. Also as I've mentioned above, feel free to create a new thread should you still need help once you're at the location of your Nest thermostat.

Best,

Melba