topic Re: My sensor says it's tied to another account in Nest Thermostats

My sensor says it's tied to another account

Cynthia131950 — Sat, 30 Jul 2022 00:56:19 GMT

I have no idea how to reset it. It was tied to another account I had. I deleted the account and it still says its tied to another account.

I took the battery out and put back in 2 minutes later and it still will not reset.

Can anyone help me get this set up to my current account?

Re: My sensor says it's tied to another account

Bladerunner — Sat, 30 Jul 2022 06:24:15 GMT

Hello, if you can log into your old account remove the sensor from that account. Btw. When you say sensor, you mean thermostat?

Re: My sensor says it's tied to another account

MelbaDT — Sat, 06 Aug 2022 06:22:15 GMT

Hey folks,

Thanks for helping here, Bladerunner.

Cynthia131950, I'm chiming in to ensure you're all good here. Have you had the chance to try Bladerunner's suggestion above? If yes but to no avail, could you provide the answers to his questions so we could take a closer look?

Best,

Melba

Re: My sensor says it's tied to another account

MelbaDT — Tue, 09 Aug 2022 06:53:15 GMT

Hey Cynthia131950,

Checking back in — how's it going? Still need our help?

Best,

Melba

Re: My sensor says it's tied to another account

MelbaDT — Wed, 10 Aug 2022 07:13:25 GMT

Hi,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Melba