topic Re: Heat Link Issue in Nest Thermostats

Heat Link Issue

Nadit1979 — Sun, 24 Jul 2022 07:14:25 GMT

There is no power on the heat link. No lights and clearly not working. There is no power going into it but nothing happening with the device.

I did post before and a link was sent to me to report the problem again and I filled the form in twice but not heard anything back. Then my previous post was closed.

Help!

Re: Heat Link Issue

AndaD — Thu, 28 Jul 2022 07:12:50 GMT

@Nadit1979 I am sorry about this, but from what I can see in the previous post, my colleagues and I tried to contact you regarding your issue, but you became unresponsive. No worries — we'll continue and assist you now.

Re: Heat Link Issue

AndaD — Thu, 28 Jul 2022 12:06:59 GMT

Now we'll need to authenticate your account. Please navigate to https://bit.ly/3r4qwdd and sign in with the email address linked to the Nest account before clicking "Yes". Let us know when it's done please.

Re: Heat Link Issue

Nadit1979 — Thu, 28 Jul 2022 14:57:19 GMT

Hi. I have just done this. Thanks

Re: Heat Link Issue

AndaD — Fri, 29 Jul 2022 07:08:03 GMT

Your account was successfully authenticated. Thank you so much for helping us diagnose this issue. From this point on, we'll set up a replacement for your unit. It looks like your area is covered by our installation partner BOXT, who offer next day installation services. We can send you the information required to book your replacement device with them; please note that choosing this option will require a credit or debit card only as part of the booking process, but no charge will be applied.

Rest assured, an email with details will be sent where the entire process is explained and it will guide you through everything so that we get things up and running in no time. We appreciate your cooperation.

Re: Heat Link Issue

Vladut — Sun, 31 Jul 2022 09:35:32 GMT

Hi there, just checking in with you. Do you still need help?

Re: Heat Link Issue

DragosC — Wed, 03 Aug 2022 09:29:54 GMT

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!