topic Re: Error Message when signing in multiple browsers/Nest App (iOS) in Nest Thermostats

Error Message when signing in multiple browsers/Nest App (iOS)

434AS — Tue, 19 Jul 2022 20:46:28 GMT

Never had this issue before when logging into accounts. Suddenly receiving this error message from multiple Web browsers. Nest App says can't connect or just spins. Any idea how to fix this issue? Thx

Error: Forbidden Your client does not have permission to get URL / from this server.

Re: Error Message when signing in multiple browsers/Nest App (iOS)

Ryan_G — Tue, 26 Jul 2022 11:13:08 GMT

Hi 434AS,

Thanks for reaching out here in the Google Nest Community.

I am sorry that you're having this issue when logging in to your Nest app. Have you tried switching your mobile device from Wi-Fi to your mobile data internet? Also, try logging in to https://bit.ly/3gW4i8w and check if you're going to have the same experience.

Let me know how it goes by replying to this thread.

Best regards,

Ryan

Re: Error Message when signing in multiple browsers/Nest App (iOS)

aatienza — Sat, 06 Aug 2022 06:03:07 GMT

Hey 434AS.

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Ryan.

Thanks,

Archie

Re: Error Message when signing in multiple browsers/Nest App (iOS)

aatienza — Tue, 09 Aug 2022 06:22:27 GMT

Hey 434AS,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie