topic Re: Heat Link in Nest Thermostats

Heat Link

Mark02 — Sat, 06 Aug 2022 07:55:59 GMT

Re: Heat Link

george_t — Sat, 06 Aug 2022 14:44:42 GMT

Hi @Mark02, thanks for reaching out. How can I help? Can you please provide me some details about what's happening?

Re: Heat Link

Mark02 — Sat, 06 Aug 2022 15:43:00 GMT

my Heat Link has suddenly stopped working

no lights on the unit at all

its completely dead

hot water is working so I know the electrical feed is ok

Re: Heat Link

george_t — Sun, 07 Aug 2022 11:26:12 GMT

Thanks for letting me know, @Mark02. Please answer the following questions so I can create a case for you and log the details:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

Re: Heat Link

Mark02 — Sun, 07 Aug 2022 13:37:05 GMT

it looks like the heat link unit has failed completely

no lights on the unit at all & I can’t therefore manually start the heating

we have 1 nest thermostat

the system was installed with the new boiler

Re: Heat Link

DragosC — Mon, 08 Aug 2022 06:34:41 GMT

Thanks for letting us know, @Mark02.

Please answer all of the questions in order to be able to proceed further with the process. You can copy the questions and answer after the question marks for each please.

Re: Heat Link

DragosC — Wed, 10 Aug 2022 07:00:27 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: Heat Link

Mark02 — Wed, 10 Aug 2022 09:03:16 GMT

No thanks

All sorted

Re: Heat Link

AndaD — Wed, 10 Aug 2022 09:35:31 GMT

@Mark02, Hopefully the issue was sorted since you no longer need our help. I'll be locking this thread. If by any chance you'll need our assistance in the future, please reach back and start a new one. Thank you and stay safe!