topic Re: second heatlink defect in 4 years in Nest Thermostats

second heatlink defect in 4 years

rvhaeften — Fri, 05 Aug 2022 13:02:57 GMT

again after about 2 years is the heatlink defect and again its the 230 volts part defect and again just outside warranty is there a way to have them repaired or replaced instead of buying a new thermostat for 229 euro's

Re: second heatlink defect in 4 years

george_t — Sat, 06 Aug 2022 11:09:11 GMT

Hi @rvhaeften, thanks for reaching out. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

Re: second heatlink defect in 4 years

DragosC — Mon, 08 Aug 2022 14:33:21 GMT

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

Re: second heatlink defect in 4 years

DragosC — Wed, 10 Aug 2022 14:43:39 GMT

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!