topic Re: Nest thermostat password in Nest Thermostats

Nest thermostat password

rathkum — Wed, 27 Jul 2022 22:02:47 GMT

I list my nest thermostat password, locked out

Re: Nest thermostat password

David_K — Sun, 31 Jul 2022 15:36:58 GMT

If your thermostat is still connected to Wifi, you can change the lock code in the Nest app:
https://support.google.com/googlenest/answer/9247319

Re: Nest thermostat password

rathkum — Tue, 02 Aug 2022 02:42:29 GMT

The thermostat got disconnected/offline and it will not accept the password/pin

Re: Nest thermostat password

David_K — Tue, 02 Aug 2022 16:07:09 GMT

In that case, you'll need to follow these steps:

Connect the Nest Thermostat display via USB to a computer.
Verify that the Nest Thermostat mounts (appears as an attached drive icon).

If the Nest drive will not mount: Restart the thermostat and the computer.
If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? Let me know and I'll ask a community specialist to continue with next steps with you, as they can't be shared publicly.

Re: Nest thermostat password

Jeran — Wed, 10 Aug 2022 21:32:04 GMT

Hey there rathkum,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Nest thermostat password

MelbaDT — Fri, 12 Aug 2022 01:14:23 GMT

Hey rathkum,

How's it going with your thermostat? Have you managed to unlock it?

Best,

Melba

Re: Nest thermostat password

rathkum — Fri, 12 Aug 2022 23:19:26 GMT

Sorry for the later response, I was traveling for the last 10 days. I used a micro usb and connected the nest thermostat to my IMack. I found this file : Technical Info.plist; however, it gave me this message:

There is no application set to open the document “Technical Info.plist”.

Re: Nest thermostat password

rathkum — Fri, 12 Aug 2022 23:21:49 GMT

Yes, I just responded to the previous message.

Re: Nest thermostat password

rathkum — Fri, 12 Aug 2022 23:22:55 GMT

Still struggling with it. I just responded to a previous message.

Re: Nest thermostat password

MelbaDT — Sat, 13 Aug 2022 01:29:57 GMT

Hey rathkum,

Got it — could you fill out this form with all the needed information: https://goo.gle/3BICUaB

Let me know once done.

Best,

Melba

Re: Nest thermostat password

rathkum — Sun, 14 Aug 2022 00:04:53 GMT

Done

Re: Nest thermostat password

janthadeus — Sun, 14 Aug 2022 02:56:05 GMT

Hey folks!

Thanks for your help @David_K, @Melba and @Jeran!

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,