topic Re: New nest won’t connect to nest app / old sensor won’t connect to Google home in Nest Thermostats

New nest won’t connect to nest app / old sensor won’t connect to Google home

Connor — Mon, 25 Jul 2022 13:19:17 GMT

Bought a nest for my new house. It won’t connect to the nest app. Despite multiple attempts it doesn’t offer a code to connect to nest app. I am only able to connect to Google home app.

I have an old nest sensor. This won’t connect to Google home app only nest app.

as a result I have invested into a nest “ecosystem” that doesn’t provide functionality. Please help!

Re: New nest won’t connect to nest app / old sensor won’t connect to Google home

EdwardT — Fri, 29 Jul 2022 03:28:36 GMT

Hi Connor,

Thanks for reaching out. I'm sorry to hear that you're having issues with your Nest Thermostat. Could you tell us which type of Nest Thermostat you have?

Thanks,

Edward

Re: New nest won’t connect to nest app / old sensor won’t connect to Google home

Ryan_G — Tue, 02 Aug 2022 07:28:19 GMT

Hey everyone,

I'd like to jump in here and check if you've seen Edward's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Edward.

Regards,

Ryan

Re: New nest won’t connect to nest app / old sensor won’t connect to Google home

Connor — Tue, 02 Aug 2022 11:56:25 GMT

Nest thermostat E

Re: New nest won’t connect to nest app / old sensor won’t connect to Google home

Ryan_G — Sun, 07 Aug 2022 09:25:09 GMT

Hey Connor,

Thanks for the reply and we're sorry for the delay here.

Could you share a photo of your current wiring configurations with your Nest Thermostat E? I'd like to check the settings as we may need to select the right heating or cooling systems from the settings.

I hope to hear from you soon.

Regards,

Ryan

Re: New nest won’t connect to nest app / old sensor won’t connect to Google home

Connor — Tue, 09 Aug 2022 16:59:11 GMT

Sure. How can I send a photo?

if it helps I have:

Yellow to y

blue to c

white to w

green to g

red to r

nothing to ob

Re: New nest won’t connect to nest app / old sensor won’t connect to Google home

EdwardT — Thu, 11 Aug 2022 03:35:13 GMT

Hi Connor,

Thanks for the response. You can find the Entry Key on your Nest Thermostat E by pressing your thermostat display to open the Quick View menu> Turn the ring and Choose Settings> Turn the ring to Nest app and press the ring to select it> Select Get Entry Key to retrieve a unique entry key.

Thanks,

Edward

Re: New nest won’t connect to nest app / old sensor won’t connect to Google home

Ryan_G — Sun, 14 Aug 2022 09:25:31 GMT

Hey everyone,

I'd like to jump in here and check if you've seen Edward's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Edward.

Regards,
Ryan

Re: New nest won’t connect to nest app / old sensor won’t connect to Google home

Jake — Mon, 15 Aug 2022 16:15:47 GMT

Hey all,

I wanted to check in and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake