topic Re: Heat link v3 dead in Nest Thermostats

Heat link v3 dead

ramonnb — Mon, 08 Aug 2022 13:04:31 GMT

My Nest Learning Thermostat has been working great for one year and now stopped charing the learning thermostat. Digging onto it there is no charge on T1/T2 and I've checked that there is charge on the electricity plug connected to Heat Link. I can imagine that some fuse or internal from heat link got broken due to the heat these last days. How can I ask for a replacement ?

Re: Heat link v3 dead

AndaD — Thu, 11 Aug 2022 07:09:27 GMT

@ramonnb

Hi there and thanks for bringing this to my attention. I'm sorry to hear about this, but rest assured that we'll find a solution together. For starters, can you tell me when the issue started and which type of Nest Thermostat do you have (Nest Learning Thermostat 2nd gen/3rd gen, Nest Thermostat E, or Nest Thermostat 2020)? Also, what country are you located in?

Re: Heat link v3 dead

ramonnb — Fri, 12 Aug 2022 11:11:37 GMT

Thanks AndaD,

Its a Nest Learning Thermostat 3rd Gen, bought 18 Jan 2021 in Spain.

Re: Heat link v3 dead

AndaD — Fri, 12 Aug 2022 11:52:31 GMT

@ramonnb

Thanks for the details. Let's see some details. So can you confirm that there are no LEDs on your Heat ink at the moment?

Re: Heat link v3 dead

ramonnb — Fri, 12 Aug 2022 18:07:16 GMT

Yes

Re: Heat link v3 dead

AlexD — Sat, 13 Aug 2022 11:26:22 GMT

Thank you for the picture. A few more details I want to check:

1. Was it installed by a Nest Pro or by a heating/electrical engineer?
2. Did you notice any message on the thermostat display?
3. Did you notice any power cut in the area before this occurred?
4. Did you have any maintenance done on the heating or electrical system recently?
5. Do you have only one or multiple Google Nest thermostat devices at the location?

Re: Heat link v3 dead

CristianC — Mon, 15 Aug 2022 11:53:47 GMT

Hi there. Just checking in. How's it going with your Heat Link?

Re: Heat link v3 dead

DragosC — Wed, 17 Aug 2022 11:54:46 GMT

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!