topic Re: Learning installation in Nest Thermostats

Learning installation

TFits — Thu, 14 Jul 2022 17:12:31 GMT

I was told the thermostat I had would not work with my system so I returned it and bought the learning thermostat I attempted to install it and while the interior blower fan would work the compressor would not kick on the outside unitI was told the thermostat I had would not work with my system so I returned it and bought the learning thermostat I attempted to install it and while the interior blower fan would work the compressor would not kick on the outside unitI waited in the extended time I say I know that has a reset

input. ??

Re: Learning installation

EdwardT — Tue, 19 Jul 2022 22:43:50 GMT

Hi TFits,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this. Could you share a photo of your old thermostat's wiring?

Thanks,

Edward

Re: Learning installation

MelbaDT — Sat, 23 Jul 2022 03:16:08 GMT

Hey there,

How's it going? Still need our help here?

Best,

Melba

Re: Learning installation

Ryan_G — Sun, 24 Jul 2022 05:36:46 GMT

Hey there,

Thanks for being here in the Google Nest Community.

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks for the help here, Melba.

Have a great day.

Best regards,

Ryan

Re: Learning installation

TFits — Sun, 24 Jul 2022 11:05:38 GMT

Re: Learning installation

TFits — Sun, 24 Jul 2022 11:06:10 GMT

Re: Learning installation

TFits — Sun, 24 Jul 2022 11:06:51 GMT

Re: Learning installation

TFits — Sun, 24 Jul 2022 11:08:11 GMT

Was trying to respond to the email

sent to me and it was returned hard to come back and find original post in forum

Re: Learning installation

Ryan_G — Tue, 02 Aug 2022 05:28:30 GMT

Hi TFits,

Thanks for the reply and we're sorry for the delay.

Could you share the case numbers that was provided to you? I'd like to check it further by getting some updates.

I hope to hear from you soon.

Regards,

Ryan

Re: Learning installation

MelbaDT — Fri, 05 Aug 2022 09:47:51 GMT

Hey there,

Checking back in should you still need our help here. If you do, please reply back with the requested information above.

Best,

Melba

Re: Learning installation

TFits — Fri, 05 Aug 2022 13:00:23 GMT

YES

still need help you last asked me for case number which I don’t have and struggle to be able to navigate back to find this posting. My first was shut down due to lack of response but was responding from email sent to me which kept bouncing back.
I bought and posted about my wiring and was told I need learning thermostat which I bought and while fan would run unit not kick on.

This is current wiring configuration

thanks

Re: Learning installation

TFits — Wed, 10 Aug 2022 00:01:26 GMT

Anyone seeing this?

Re: Learning installation

Ryan_G — Mon, 15 Aug 2022 12:30:22 GMT

Hey TFits,

Thanks for the reply and we're sorry for the delay.

We appreciate you sharing the photo of your current wiring configurations. For us to further check on what's going on, could you tell us what did you select from the settings > equipment > heat type and source.

Let us know how it goes by replying to this thread.

Regards,

Ryan

Re: Learning installation

Ryan_G — Thu, 18 Aug 2022 13:00:29 GMT

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,
Ryan

Re: Learning installation

TFits — Thu, 18 Aug 2022 23:56:25 GMT

Yes I need help

I sent a picture of my current wiring configuration

And had mutually installed nest thermostat. You said I needed the learning one so got that and installed while fan would blow unit not kick in

Re: Learning installation

Ryan_G — Wed, 24 Aug 2022 17:14:51 GMT

Hi TFits,

Thanks for the reply and we're sorry for the delay.

It's nice to hear that you've got your Nest Learning Thermostat. Could you take a photo of the wiring configuration from it's base?

Regards,

Ryan

Re: Learning installation

Ryan_G — Tue, 30 Aug 2022 13:42:10 GMT

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,
Ryan

Re: Learning installation

TFits — Wed, 31 Aug 2022 19:22:56 GMT

here is wiring config from my old honeywell and new google learning

you told me get learning I installed blower but no compressor

Re: Learning installation

Ryan_G — Thu, 01 Sep 2022 10:20:44 GMT

Hi TFits,

Thanks for the reply.

The wiring configuration looks right and connected to the right terminal. Are you getting any error messages from the display? Also, let's try to remove the display from the base, re-strip the wires and then re-connect to the terminal.

Let us know how it goes by replying to this thread.

Regards,

Ryan

Re: Learning installation

Ryan_G — Sun, 04 Sep 2022 14:31:10 GMT

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

Best regards,
Ryan