topic Re: Nest temp sensor is associated with another account in Nest Thermostats

Nest temp sensor is associated with another account

opiley — Fri, 08 Oct 2021 01:20:42 GMT

I removed the temperature sensors from my old nest account and then deleted the account. In trying to add them to my new google account for nest I get the error that the temp sensors are still associated with my old account. please help as I have 4 of them and that $200 wasted if I can't reconnect them.

Re: Nest temp sensor is associated with another account

Ashepherdson — Fri, 08 Oct 2021 01:32:58 GMT

Sign in to the Nest app where the Nest Sensor is previously linked.
If you have another home, on the app home screen, tap the Menu

icon in the top left corner. Then select the home that has the product you’d like to remove.
On the app home screen, tap Settings

.
Tap the product you’d like to remove (For Guard, Detect and Tag, tap Security, then the product you’d like to remove).
Scroll down and select Remove Nest Sensor

If you can't access that account, then remove the battery from the nest sensor for 5 minutes , re install, and start the setup process.

Re: Nest temp sensor is associated with another account

opiley — Fri, 08 Oct 2021 01:45:55 GMT

I can't log into the previous account because it was an old nest account and I delete the account as I had to migrate manually to a google account. Before I deleted the nest account all devices were removed. What other options do I have?

Re: Nest temp sensor is associated with another account

opiley — Fri, 08 Oct 2021 01:46:45 GMT

I also had the batteries removed from the 4 temp sensors for over an hour with no change

Re: Nest temp sensor is associated with another account

Ashepherdson — Fri, 08 Oct 2021 01:46:48 GMT

If you can't access that account, then remove the battery from the nest sensor for 5 minutes , re install, and start the setup process.

Re: Nest temp sensor is associated with another account

opiley — Fri, 08 Oct 2021 01:48:59 GMT

tried that as well, batteries were out for an hour, no change

Re: Nest temp sensor is associated with another account

Ashepherdson — Fri, 08 Oct 2021 01:58:46 GMT

Ok that's odd.. I'm gonna send up a flag here

Re: Nest temp sensor is associated with another account

opiley — Fri, 08 Oct 2021 14:54:05 GMT

I was able to add them this morning. Thank-you!

Re: Nest temp sensor is associated with another account

Ashepherdson — Fri, 08 Oct 2021 14:58:33 GMT

Excellent, sometimes it just takes a bit of time! Glad to hear it worked out for you.

Re: Nest temp sensor is associated with another account

Brad — Wed, 20 Oct 2021 17:32:21 GMT

Hey Folks.

Glad to hear a resolution was found. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.