topic Re: Heatlink brioken in Nest Thermostats

Heatlink brioken

Rosshenderson — Tue, 28 Sep 2021 11:53:03 GMT

My nest heatlink appears to be broken. The led’s don’t light up and the thermostat is not linking.

i have 240v on the heatlink.

can it be repaired?

i cant find anywhere selling the heatlink itself. Where can i but just the heatlink itself?

Re: Heatlink brioken

Rosshenderson — Fri, 08 Oct 2021 18:05:10 GMT

Bump

anyone?

Re: Heatlink brioken

CristianC — Fri, 05 Nov 2021 13:31:44 GMT

Thanks for reaching out.You might be able to buy a Heat Link at third party retailers, but let's see if we can get this fixed for you.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?

Regards,
Cristian

Re: Heatlink brioken

CristianC — Mon, 08 Nov 2021 14:50:52 GMT

Hello again. Just checking in. How's it going with your Heat Link?

Re: Heatlink brioken

CristianC — Wed, 10 Nov 2021 14:52:34 GMT

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.