topic Google Nest Setup - code not working in Nest Thermostats

Google Nest Setup - code not working

Ckidwell0 — Mon, 22 Aug 2022 15:08:29 GMT

Hello- I installed my new Gen 3 Google Nest yesterday and have been trying to get it to connect to my account with no luck. I have tried everything that I have found online - restarting my router, downloading Google home and trying to set it up there, checking on both my WiFi networks,.. nothing. I keep getting a message that it’s the wrong code. And then it clearly shows that I should put in the 6 digit code below the QR code. I’m at a completely loss and ready to reinstall my old thermostat before it’s 100 degrees in my house. Any help would be seriously appreciated.

Re: Google Nest Setup - code not working

Cashab — Mon, 19 Sep 2022 18:12:29 GMT

Have u received any reply on this? I’m having the same issue

Re: Google Nest Setup - code not working

Ckidwell0 — Mon, 19 Sep 2022 18:14:24 GMT

No I haven’t gotten any help unfortunately

😞it’s still not working

Re: Google Nest Setup - code not working

Markjosephp — Tue, 27 Sep 2022 20:33:07 GMT

Hi folks,

We're glad you've reach out and sorry for the late response. Help's here!

@Ckidwell0 — I apologize if you have to go through this. We'd like you to have a better experience! Have you had the chance to use a different phone to connect to your Nest Thermostat, to see if you'll get the same results? Also, use Nest App if you have a Nest Learning Thermostat 3rd generation for the setup.

@Cashab — Sorry to hear that you're also having issue but I definitely wanted to stop by and see how I could help.

Could you give these steps a try?

If you haven't added your Nest Thermostat yet, do it without WiFi & Nest App option.
Follow the on-screen instructions until you reach the Finish Setup.
Once finished. Reconnect to your WiFi network by going to Settings > Network.
Then, Settings > Nest App > QR code/Entry Key.
Open the Nest App and add product. Follow this link for your guide.

Let me know if it makes a difference.

Regards,

Mark

Re: Google Nest Setup - code not working

Markjosephp — Fri, 30 Sep 2022 21:17:50 GMT

Hello everyone,

I wanted to follow up if you are still in need of any help, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

Re: Google Nest Setup - code not working

Ckidwell0 — Fri, 30 Sep 2022 21:29:41 GMT

Hi Mark, I was able to get a customer help number for Nest from someone. They helped me troubleshoot over the phone and finally got it working. Thanks!

Re: Google Nest Setup - code not working

Markjosephp — Fri, 30 Sep 2022 22:13:48 GMT

Hi Ckidwell0,

That's great! I'm glad that we were able to help you out adding your Nest Thermostat to the Nest App.

Let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Mark