topic Re: Nest thermostat not connecting to WiFi in Nest Thermostats

Nest thermostat not connecting to WiFi

Bbode — Thu, 16 Sep 2021 03:47:59 GMT

My Nest thermostat has been running fine for over 2 months since I got it. Then just this week I have been having trouble getting it to stay connected to the wifi. I tried the usual troubleshooting steps, as well as the step by step troubleshooter on the nest website, with no fix. I have factory reset the unit, as well as removed it from my nest app, hoping to start from square one.

I can not get it to connect when trying to set it up through the Nest app, just gives me an error message, then tells me to reset it again.

Then tried to connect it to the wifi through the thermostat alone. It can see WiFi SSID just fine, but after entering the password it fails to connect.

Every other wifi connected device in the household works just fine, and the router is less than 20 feet away and in direct line of sight, so it is not a signal strength, or ISP issue.

Extremely frustrating to spend this kind of money on a piece of equipment and end up having be a huge hassle just to get it to work properly.

Re: Nest thermostat not connecting to WiFi

Jake — Tue, 05 Oct 2021 20:55:40 GMT

Hey Bbode,

I am sorry to hear about the troubles and for the delayed reply. I wanted to reach out and see if I can be of any help. Please let me know if you are still having any trouble with the device, as I want to ensure you are good to go.

Best regards,

Jake

Re: Nest thermostat not connecting to WiFi

GarrettDS — Fri, 08 Oct 2021 22:39:26 GMT

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

Re: Nest thermostat not connecting to WiFi

Bbode — Fri, 08 Oct 2021 22:55:49 GMT

Hello!

Thank you for your replies. I did manage to get it working. Had to create a separate wifi SSID and reconnect it to that. Not sure if it was having trouble with the original SSID being named the same for both the 2.4 & 5 GHz WiFi.

Regardless, it is working properly now, and has not been an issue since this fix.

Thank you.

Re: Nest thermostat not connecting to WiFi

GarrettDS — Mon, 11 Oct 2021 22:27:43 GMT

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS